Customer Service Agent (Remote)
Jerry$18 - $21/year
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
NoVisa
Aviation, AirlinesIndustries
Requirements
- Authorized to work in the US as defined by the Immigration Act of 1986
- Pass a Criminal Background Check
- High School Diploma/GED (combination of education and experience considered)
- Minimum one (1) year Customer Service experience
- At least 18 years of age
- Possess a valid driver’s license
- Effective communication skills, both verbal and written (preferred)
- Ability to work efficiently under time constraints (preferred)
- Able to attend required training
- Basic computer skills and ability to use general office equipment
- Ability to stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands/fingers to operate tools/equipment
- Ability to lift and/or carry up to 100 lbs. and push/pull up to 300 lbs
- Ability to work various shifts/days in a 24-hour environment with regular attendance
- Tolerance for exposure to heights, small spaces, extreme noise, temperature, wind, light fluctuations
- Ability to work in confined areas, crawl in/out of small spaces for extended periods
- Ability to wear personal protective gear
- Some travel may be required
Responsibilities
- Provide customer service to all customers, including scheduled or charter services, attentively handling inquiries promptly per company policy
- Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats
- Provide information on arrival/departure times, boarding procedures, carry-on regulations, and seat assignments
- Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate
- Ensure compliance with FAA, Allegiant Air, and airport regulations
- Enforce safety/security measures and monitor sensitive safety zones
- Assist customers with special needs (e.g., boarding assistance)
- Complete ad hoc assignments as requested by Lead or Supervisor
- Complete required reports
- Meet arriving flights at baggage carousel to ensure proper handling of bags
- Monitor baggage carousel for unclaimed baggage and store in Baggage Service Office until claimed or turned over
- Handle delayed baggage issues, complete written reports, follow up with customers until resolved or sent to Systems Baggage Services
- Inform customers of Allegiant Air policies/procedures regarding lost, damaged, or replacement baggage and pilferage claims
- Provide consequential expenses to applicable customers for delayed bags
- Ensure delivery of baggage to affected customers for late arriving or miss-loaded bags
- Follow up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc
- Trace loaner wheelchairs, car seats, etc
- Track replaced, damaged, and miss-loaded baggage
- Assist with lost and found articles
- Other duties as assigned
Skills
Customer Service
Effective Communication
Verbal Communication
Written Communication
Basic Computer Skills
Office Equipment
Ticketing
Baggage Handling
FAA Regulations
Allegiant Air
Low-cost airline for leisure travel
About Allegiant Air
Allegiant Air operates a low-cost airline that connects travelers from smaller cities to popular leisure destinations. The airline uses an all-jet fleet and offers low fares, making air travel affordable. In addition to flights, Allegiant provides travel-related products like hotel rooms, rental cars, and entertainment tickets, which can be purchased through its website. Since starting in 1999 with just one aircraft, Allegiant has grown to operate over 350 routes across the United States with a fleet of more than 92 aircraft. The company focuses on providing value and convenience for leisure travelers, offering both individual flight tickets and bundled vacation packages that include various travel services.
Las Vegas, NevadaHeadquarters
1999Year Founded
$746MTotal Funding
IPOCompany Stage
Automotive & Transportation, Consumer GoodsIndustries
1,001-5,000Employees