Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct | Teesside at Santander

Stockton-on-Tees, England, United Kingdom

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£24,000 – £26,420Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Financial Services, Retail BankingIndustries

Requirements

Excellent verbal and written communication skills (Required)
Extensive computer and numeracy skills, having the ability to navigate multiple systems at once (Required)
A passion for delivering outstanding service, listening to customer needs and providing great outcomes (Required)
Excellent attention to detail, ensuring policies and regulations and quality standards are followed (Preferred)
The ability to thrive in a fast-paced environment, and adapt to change (Preferred)

Responsibilities

Handling customer and third-party mortgage or loan queries and transactions over the phone (once fully trained, may support via Live Chat too)
Inspiring customers to embrace our digital evolution, allowing them to choose how they interact with us
Keeping our customers and the bank safe, by identifying vulnerability and detecting potential fraud
Collating information accurately to solve customer queries at first point of contact

Skills

Key technologies and capabilities for this role

Customer ServiceMortgage ServicingLoan ApplicationsTelephone CommunicationRisk Management

Questions & Answers

Common questions about this position

What is the starting compensation package for this Customer Service Advisor role?

The starting package is £26,420, made up of a base salary of £24,000 along with an additional £500 flexible benefit and up to a £1,920 discretionary performance related bonus.

Is this a remote or hybrid role, and where is it based?

It's a hybrid role based in Teesside, offering the flexibility of hybrid work combined with a collaborative office environment.

What key skills or qualities are needed for this position?

You need a passion for customer service, energy and warmth in interactions, the ability to build strong customer relationships, take ownership, deliver great service, identify vulnerability, detect fraud, and collate information accurately.

What is the company culture like at Santander for this team?

The culture emphasizes customer-centric transformation, bold thinking, innovation, collaboration, a strong risk culture, and empowering individuals to contribute unique perspectives in a technology-driven organization.

What makes a strong candidate for this Customer Service Advisor role?

A strong candidate has a passion for customer service, enjoys developing a career in it, brings energy and warmth to interactions, and can handle mortgage/loan queries while building relationships and ensuring safety.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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