Customer Order Management Specialist at Acadia Pharmaceuticals

Lisbon, Lisbon, Portugal

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmaceuticals, HealthcareIndustries

Requirements

Experience with import/export/logistic & distribution aspects
Understanding of Trade & Compliance matters
Technical mastery in ORACLE / SAP
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)
Power BI and OneNote skills
Ability to respond appropriately under pressure
Learning mindset and agility
Sound judgment, analytical mindset and excellent problem-solving skills
A positive attitude, team-player and the ability to build relationships with customers and key stakeholders
Proficiency in English, both verbal and written
Flexibility to adapt to Asia Pacific time zones
For graduated candidates: experience in all aspects is not mandatory if fluent English and learning agility can be demonstrated

Responsibilities

Ensure all products required by customers are available with the right level of inventory to achieve budget/business targets of marketing, sales, finance and operations
Ensure good and smooth coordination between the department and all internal and external customers, collaborating with planning function, regulatory and markets
Understand and keep track of replenishment/shipment to the markets/customers, focusing on delivering on time and in full, avoiding/minimizing backorder, understanding the market’s specific requirements and dynamics
Act as the single point of contact for local markets for any orders and replenishment matters
Understand customer requirements and transform into fulfilment actions, manage and monitor day-to-day sales orders
Support and coordinate import/export/logistic/distribution and customer service activities
Control local inventory level available for sale and ensure on time, in full replenishment when required, avoid/minimize backorder and optimize transport cost and efficiency
Lead discussions with Global Supply Chain teams and local markets to ensure the availability of the product and ensure on time shipment
Ensure that pick-up, transport and delivery occur properly and timely with the right shipping documentation and follow up proactively to ensure no or low backorder and delays, inform relevant stakeholders proactively on order status, especially for delays or critical out of stock
Update and ensure data integrity in reports & KPIs and perform spot analysis when required
Coordinate and support actions in case of recall, quality investigation, traceability inquiry, repack, and other pharmaceutical operations, monitor the return of expired or damaged goods and coordinate the issuance of relevant documents (e.g., credit notes)
Provide the right documents such as shipping documents, invoice, credit note at the right price and right payment terms
Monitor and respect the annual transportation budget. Optimize transport and logistics aspects

Skills

Order Management

Inventory Control

Sales Order Processing

Supply Chain Coordination

Logistics

Customer Service

Import/Export

Distribution

Replenishment Planning

Backorder Management

Acadia Pharmaceuticals

Develops therapies for neurological disorders

About Acadia Pharmaceuticals

Acadia Pharmaceuticals develops therapies for neurological disorders, focusing on conditions like Parkinson's disease, schizophrenia, and Rett syndrome. The company conducts extensive research and clinical trials to create drugs that are safe and effective, seeking approval from regulatory bodies like the FDA before bringing them to market. Acadia differentiates itself by targeting areas with significant unmet medical needs, ensuring that their products address critical health challenges. Their goal is to improve the quality of life for patients suffering from these disorders while also promoting diversity, equity, and inclusion within their operations.

Dallas, TexasHeadquarters

1993Year Founded

$813.4MTotal Funding

ACQUISITIONCompany Stage

Biotechnology, HealthcareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Paid Vacation

Paid Holidays

Paid Sick Leave

Paid Parental Leave

Tuition Reimbursement

Risks

Increased competition in CNS drug market may impact Acadia's market share.

Potential clinical trial delays could affect drug approval timelines.

Dependence on partnerships poses risks if collaborations face challenges or dissolve.

Differentiation

Acadia focuses on CNS disorders with unmet medical needs, like Parkinson's and Rett syndrome.

The company has a strong R&D foundation, developing innovative small molecule drugs.

Acadia's strategic partnerships enhance its research capabilities and market reach.

Upsides

Acadia's collaboration with Saniona expands its portfolio with SAN711 for neurological disorders.

Health Canada's approval of Daybue boosts Acadia's presence in the Canadian market.

The rise of personalized medicine aligns with Acadia's targeted therapy approach.

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