Customer Fraud Support at Accenture

San Jose, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High School Diploma or GED
1 to 3 years of experience in Customer Operations, Technical Support, or a similar customer-facing role, ideally within the Banking or Financial Services sector
English: C1 proficiency (Advanced/Proficient)
Demonstrated experience in Fraud Investigations (P3 Level): systematically and effectively conducting inquiries and examinations to uncover, analyze, and mitigate fraudulent activities
Proven ability to manage and resolve complex customer queries, escalations, and complaints, providing efficient resolutions
Excellent analytical skills to analyze data and information during investigations and reach accurate conclusions
Ability to solve routine problems through precedent and referral to general guidelines
Comfortable with interactions limited to own team and direct supervisor
Ability to follow detailed to moderate instructions on daily tasks and detailed instructions on new assignments
Availability to work rotational shifts in San Jose

Responsibilities

Solve routine problems largely through precedent and referral to general guidelines
Conduct fraud investigations at P3 level, including inquiries, examinations, analysis, and mitigation of fraudulent activities
Manage and resolve complex customer queries, escalations, and complaints efficiently
Analyze data and information during the investigation process to reach accurate conclusions
Perform as an individual contributor within a team with a predetermined, focused scope of work
Make decisions that impact own work, following provided instructions

Skills

Key technologies and capabilities for this role

Fraud InvestigationsCustomer ResolutionComplaints ManagementAnalytical SkillsCustomer OperationsTechnical Support

Questions & Answers

Common questions about this position

What is the location for this Customer Fraud Support role?

The role is located in San Jose.

What experience is required for this position?

1 to 3 years of experience in Customer Operations, Technical Support, or a similar customer-facing role, ideally within the Banking or Financial Services sector.

What are the key skills needed for this job?

Core skills include Next Generation Customer Operations, Fraud Investigations (P3 Level), Customer Resolution & Complaints Management, and strong Analytical Skills.

Does this role involve shift work?

Yes, this role may require you to work in rotational shifts.

What is the salary or compensation for this position?

This information is not specified in the job description.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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