[Remote] Customer Experience Representative at Verse Medical

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, HealthtechIndustries

Requirements

Strong communication skills and the ability to explain complex information simply
Empathy and patience in dealing with patients experiencing medical challenges
Attention to detail for order accuracy and documentation
Ability to work with internal teams and external clinics to resolve issues efficiently
Comfort using digital systems (VerseOS, knowledge bases, Slack, etc.) to access and record information

Responsibilities

Serve as the first point of contact for patients and clinics via phone, email, and messaging platforms
Conduct patient outreach to provide accurate guidance on supply orders
Provide accurate guidance on supply orders, refill eligibility, and insurance coverage
Troubleshoot and resolve patient issues, including delayed shipments, incorrect items, or insurance denials
Escalate complex cases to operations, billing, or management as needed
Document interactions clearly in internal systems to ensure continuity of care and information
Educate patients on company policies, out-of-pocket options, and clinic coordination

Skills

Customer Service

Communication

Empathy

Problem Solving

Healthcare

Verse Medical

Develops remote care healthcare software solutions

About Verse Medical

Verse specializes in cutting-edge software solutions designed to facilitate high-quality healthcare remotely. Their approach is particularly pivotal in a world increasingly focused on efficient and reliable home-based medical care. With a strong emphasis on developing technologies that provide hospital-quality treatment from the comfort of one’s home, working at this company offers the opportunity to be at the forefront of telehealth and remote care innovation while contributing to a transformative shift in how healthcare services are delivered globally.

New York City, New YorkHeadquarters

2018Year Founded

$12.6MTotal Funding

SEEDCompany Stage

HealthcareIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

401(k) Retirement Plan

Risks

Increased competition from online pharmacies like Amazon Pharmacy.

Rising raw material costs due to global supply chain issues.

Potential regulatory changes could impact Verse Medical's pricing strategies.

Differentiation

Verse Medical offers the lowest prices on health products with excellent service.

The company focuses on delivering personalized and customized health products.

Verse Medical is positioned to capitalize on the growing trend of eco-friendly health products.

Upsides

Telemedicine adoption allows Verse Medical to expand services to remote areas.

The global e-commerce market growth offers expansion opportunities for Verse Medical.

AI in customer service can enhance Verse Medical's service quality and efficiency.

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