[Remote] Customer Experience - Dental Lab Technician (Anterior Crown & Bridge) at Dandy

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

DentalIndustries

Requirements

5+ years in a Dental Technician role
3+ years of experience in 3Shape CAD/CAM design, including complex and high aesthetic Anterior Crown and Bridge cases
Bilingual in English and Canadian French
Deep understanding of digital dental workflows for anterior Crown & Bridge
Technologically adept with the ability to learn and navigate dental design platforms quickly
Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care
Previous experience in a customer-facing lab role (preferred)
Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights
Comfortable chatting live with doctors via chat, phone, or video calls, confident in real-time conversations, answering questions, and building trust quickly
Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously
Desire to work in a fast-growing and rapidly changing fully-digital lab environment
Ability to meet tight deadlines while maintaining exceptional quality standards
REQUIRED: 3Shape Design Experience
Availability for shifts: Mon-Fri 11:15am - 8pm ET, or Mon-Fri 9am - 5:45pm ET, or Mon-Fri 10am - 6:45pm ET

Responsibilities

Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes, provide expert guidance on complex cases, and build customer confidence in digital tools
Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service
Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes

Skills

Key technologies and capabilities for this role

3Shape CAD/CAM3Shape DesignAnterior Crown & BridgeDigital Dental WorkflowsDental Lab TechnicianPatient ScanningCase PrepDesign ModificationsBilingual English French

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What are the required shift times for this role?

The available shifts are Monday-Friday 11:15am - 8pm ET, Monday-Friday 9am - 5:45pm ET, or Monday-Friday 10am - 6:45pm ET.

What skills and experience are required for this role?

Candidates need 5+ years in a dental technician role, 3+ years of 3Shape CAD/CAM design experience with complex anterior crown and bridge cases, bilingual English and Canadian French proficiency, and strong communication skills for real-time clinician support.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Customer Experience Lab Technician role?

A strong candidate has 5+ years as a dental technician with 3+ years in 3Shape design for anterior crown & bridge, is bilingual in English and Canadian French, excels in real-time customer support via chat/phone/video, and thrives in a fast-paced digital lab environment.

Dandy

Digital dental lab services and software

About Dandy

Dandy provides digital dentistry solutions to dental practices across the United States, enabling them to transition from traditional methods to modern digital techniques. Their services include digital scanning, design, and manufacturing of dental prosthetics such as dentures and implants. Dandy's proprietary Chairside software simplifies the scanning process, allowing dental professionals to perform complex procedures with greater accuracy and efficiency. Unlike competitors, Dandy offers their Chairside software for free, making it easier for practices to scan patients and submit lab cases. The company generates revenue through the manufacturing and sale of dental products based on these digital scans, along with providing clinical support and live scan feedback. Dandy's goal is to enhance patient experiences and improve operational efficiency for dental practices by facilitating the adoption of digital dentistry.

New York City, New YorkHeadquarters

2020Year Founded

$4.2MTotal Funding

SEEDCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision coverage

Parental planning

Mental health benefits

401(k) plan

PTO

Fitness reimbursements

Risks

Competition from established companies like Align Technology is increasing.

Data privacy concerns are rising with digitalization in the dental industry.

Rising raw material costs could impact Dandy's profit margins.

Differentiation

Dandy offers a unique end-to-end digital dental lab service.

Their Chairside software simplifies the scanning process for dental professionals.

Dandy provides free software, earning revenue from dental prosthetics sales.

Upsides

Growing demand for digital dental solutions aligns with Dandy's offerings.

Personalized dental care trend supports Dandy's customized prosthetics services.

AI integration in dental imaging complements Dandy's digital scanning technology.

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