Customer Experience Automation Agent at Hewlett Packard Enterprise

Guadalajara, Jalisco, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, MarketingIndustries

Requirements

3+ years of daily work with Totango or Hubspot; Academy certifications in Marketing Hub, Inbound, Digital Marketing, RevOps highly desirable
Strong writing and editing skills, proficiency in digital media, and ability to analyze data and trends
3+ years of daily work in Salesforce, including building reports and dashboards; familiarity with Google Analytics or other BI & data visualization platforms
3+ years experience supporting account-based marketing motion and ownership of prospect data enrichment in a Sales-led SaaS company; familiarity with 6Sense or Demand Base highly desirable
Program Management experience
Excellent written and verbal communication skills
Well-versed in HTML, Figma, PowerPoint, Word, Excel, SharePoint
Video and script creation skills
Cross-team coordination experience
Familiarity with Brand Central Templates, Seismic, SharePoint
Proficient in Agile Methodology, with hands-on experience implementing Agile practices and principles
Additional skills: Accountability, Active Learning, Active Listening, Bias awareness, Business Growth, Business Processes, Business Solutions, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Dashboard Reporting, Design Processes, Design Thinking, Empathy, Engagement Strategies, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements

Responsibilities

Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/requirements
Identify key messages and create engaging content for various channels
Oversee the creation of communication materials such as brochures, videos, and social media content
Analyze the impact of communication efforts and make necessary adjustments
Stay updated with the latest communication trends and best practices
Build and maintain relationships with media outlets, influencers, and partners
Document requirements specifications using high-maturity methods, processes, and tools
Support requirements management and change management processes
Support aspects of the business cycle, including proposals, feasibility studies, and implementations
Consider the business implications of applying technology to the current business environment
Implement and manage communication strategies, refine workflows, create campaign dashboards, and manage customer data
Collaborate closely with various teams to support CX Digital Engagement efforts and ensure seamless operations

Skills

Marketing Operations

Communication Strategies

Workflow Management

Campaign Dashboards

Customer Data Management

Content Creation

Production Management

Effectiveness Analysis

Trend Analysis

Stakeholder Management

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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