Customer Experience Associate with German and English (Phone Support), Bulgaria at Crypto.com

Sofia, Sofia City Province, Bulgaria

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Crypto & Web3Industries

Skills

Key technologies and capabilities for this role

Customer SupportCommunication SkillsProblem-SolvingGermanEnglishComputer LiteracyOrganizational SkillsDecision-MakingTeamwork

Questions & Answers

Common questions about this position

What is the salary for this Customer Experience Associate role?

The job description mentions a competitive salary, but no specific amount or range is provided.

Is this position remote or onsite?

This is an onsite position in Bulgaria.

What skills are required for this customer support role?

Required skills include proficiency in English and German, excellent written and verbal communication, strong problem-solving and organizational skills, and prior experience in customer support.

What is the company culture like at Crypto.com?

The culture is empowered to think big, work with a talented and ambitious team in a transformational and proactive environment, with a focus on growth from within, cohesive teams, and innovative solutions.

What makes a strong candidate for this role?

Strong candidates have mandatory customer support experience, proficiency in English and German, interest in financial technologies, and skills like problem-solving, communication, and working independently or in a team.

Crypto.com

Cryptocurrency trading and financial services platform

About Crypto.com

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and store various cryptocurrencies while benefiting from services like transaction processing and card issuance. The platform generates revenue primarily through transaction fees and premium services, ensuring a secure and user-friendly experience. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which builds trust among users. The company's goal is to accelerate cryptocurrency adoption, aiming to have 'Cryptocurrency in Every Wallet™' and to support builders and entrepreneurs in creating a more equitable digital ecosystem.

Central and Western District, Hong KongHeadquarters

2016Year Founded

$24.3MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees

Benefits

Competitive compensation package.

Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you

International company and team

Risks

Regulatory challenges in South Korea could pose compliance risks.

Integration of traditional financial instruments may expose new regulatory risks.

Expansion into Dubai involves navigating complex regulatory landscapes.

Differentiation

Crypto.com offers the world's largest crypto card program with Visa.

The company integrates traditional finance with crypto through strategic acquisitions.

Crypto.com is a leader in regulatory compliance, security, and privacy certifications.

Upsides

Acquisition of Orion expands product offerings in the UAE's crypto-friendly environment.

Growing interest in crypto-based loyalty programs enhances Visa card offerings.

Eco-friendly blockchain solutions align with Crypto.com's sustainability goals.

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