Customer Experience Associate with German and English (Phone Support), Bulgaria

Sofia, Sofia City Province, Bulgaria

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Crypto & Web3Industries

Requirements

Candidates must possess a high school diploma, demonstrate proficiency in both English and German, and exhibit excellent computer literacy. They should also possess strong organizational, decision-making, problem-solving, and teamwork skills, along with integrity, initiative, perseverance, discretion, and an interest in financial technologies. Experience in a relevant customer support role is mandatory, and a reasonable understanding of Crypto.com’s business structure is expected.

Responsibilities

The Customer Experience Associate will manage incoming and outbound customer contacts, identify and assess customer needs, resolve product or service problems, maintain customer records, recommend potential products or services, prepare reports, contribute to team efforts, handle changes, engage customers, and execute related tasks to ensure proper customer service delivery, while also working with their line manager and respective functions.

Skills

Customer Support

Communication Skills

Problem-Solving

German

English

Computer Literacy

Organizational Skills

Decision-Making

Teamwork

Crypto.com

Cryptocurrency trading and financial services platform

About Crypto.com

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and store various cryptocurrencies while benefiting from services like transaction processing and card issuance. The platform generates revenue primarily through transaction fees and premium services, ensuring a secure and user-friendly experience. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which builds trust among users. The company's goal is to accelerate cryptocurrency adoption, aiming to have 'Cryptocurrency in Every Wallet™' and to support builders and entrepreneurs in creating a more equitable digital ecosystem.

Central and Western District, Hong KongHeadquarters

2016Year Founded

$24.3MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees

Benefits

Competitive compensation package.

Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you

International company and team

Risks

Regulatory challenges in South Korea could pose compliance risks.

Integration of traditional financial instruments may expose new regulatory risks.

Expansion into Dubai involves navigating complex regulatory landscapes.

Differentiation

Crypto.com offers the world's largest crypto card program with Visa.

The company integrates traditional finance with crypto through strategic acquisitions.

Crypto.com is a leader in regulatory compliance, security, and privacy certifications.

Upsides

Acquisition of Orion expands product offerings in the UAE's crypto-friendly environment.

Growing interest in crypto-based loyalty programs enhances Visa card offerings.

Eco-friendly blockchain solutions align with Crypto.com's sustainability goals.

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