[Remote] Customer Experience Associate (CXA) at Homebound

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Construction, Real Estate, BiotechnologyIndustries

Requirements

Minimum of 1 year of experience in a customer-facing role working with clients in a fast-paced environment
Unwavering attention-to-detail
Excellent written and verbal communication—clear, concise, and empathetic
Proactive and creative approach to problem solving
Curiosity and a drive to continuously improve processes and client experiences
Strong follow-through and the ability to execute independently
Confidence presenting to clients, local teams, and executives
Patience, honesty, and emotional composure under pressure
A positive, optimistic attitude and flexible approach to change

Responsibilities

Lead client communication after contract signing, including responding to inquiries within 24 business hours and sending weekly progress updates via the Homeowner Portal
Facilitate internal collaboration by coordinating communication across teams, resolving issues, and escalating when appropriate
Track and communicate project progress, alerting clients to schedule changes and key milestones
When changes to the contract are needed, manage change request process and own completion of contractual documents
Schedule and lead client meetings at major project milestones or as needed to address questions and requests
Become an expert on Homebound’s client facing technology in order to lead trainings for clients and troubleshoot their tech-related questions
Advocate for clients internally, ensuring their feedback and expectations shape decision-making and service delivery
Partner cross-functionally with product, construction, preconstruction, legal, and accounting teams to share client insights, risks, and strategic opportunities
Identify trends and systemic issues by tracking customer requests and proactively flagging opportunities for improvement

Skills

Communication

Problem-solving

Client relationship management

Coordination

Homebound

Custom home building with personalized options

About Homebound

Homebound specializes in the home building sector of real estate, providing a personalized experience for customers looking to build their own homes. Customers can select their desired neighborhood, home floor plan, and exterior design, and secure their place in the building queue with a 3% deposit through a reservation system. Homebound manages the entire home building process, from design to construction, and collaborates with leading lending partners to offer competitive financing options. The company stands out from competitors by focusing on a customer-centric approach, ensuring a seamless experience with regular updates on the build progress. Additionally, Homebound offers a 10-year warranty on all homes, which enhances customer confidence in the quality of their investment. The goal of Homebound is to provide a hassle-free home building experience while maintaining adherence to budget and schedule, as reflected in the positive feedback from satisfied customers.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$144MTotal Funding

DEBTCompany Stage

Real EstateIndustries

201-500Employees

Risks

Increased competition from tech giants in modular housing may challenge market share.

Economic downturn could impact consumer spending on new homes, affecting sales.

Rising interest rates may make financing more expensive, reducing demand for new builds.

Differentiation

Homebound manages the entire homebuilding process, from insurance to move-in.

The company offers a unique reservation system with a 3% deposit for home configuration.

Homebound provides a 10-year warranty, ensuring quality and durability for customers.

Upsides

Homebound raised $75M in Series C funding to address housing shortages.

Expansion to Austin, Texas, applies tech-enabled processes to non-disaster markets.

Growing demand for remote work-friendly homes boosts custom home building projects.

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