German Speaking Patient Support Coordinator
MontaSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
€35,000 – €42,500Compensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-commerce, Live ShoppingIndustries
Requirements
- 2+ years of support experience handling email and/or chat services
- Weekend availability required
- Fluent in English and German, with a deep understanding of the DACH market
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
- Obsession with customers / being customer first / serving customers
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus
- Bachelor's degree preferred
- Previous start-up experience is a plus
Responsibilities
- Interact with buyers and sellers with a customer first attitude ensuring a positive experience
- Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
- Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
- Work with other departments to troubleshoot, research and resolve open questions
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
Skills
German
Customer Support
Order Management
Payment Resolution
Shipping Support
Troubleshooting
Process Improvement
Product Expertise
WhatNot
Online marketplace for authentic collectibles
About WhatNot
Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.
Marina del Rey, CaliforniaHeadquarters
2019Year Founded
$728.7MTotal Funding
SERIES_ECompany Stage
Consumer Software, Consumer GoodsIndustries
501-1,000Employees
Benefits
Competitive base salary and stock options
Unlimited Vacation Policy and No Meeting Holidays
Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability
Work From Home Support
Up to $500 monthly to spend within Whatnot App
Care benefits
Risks
Increased competition from TikTok Shop may impact Whatnot's market share.
The collectibles market's volatility could affect Whatnot's sales and inventory.
Expansion into new categories may dilute Whatnot's specialized brand identity.
Differentiation
Whatnot offers a unique marketplace for 100% authenticated collectible items.
The platform integrates live shopping with entertainment, enhancing user engagement.
Whatnot's partnerships with major franchises like Marvel boost its market appeal.
Upsides
Whatnot's $265M funding round supports expansion and new product categories.
The platform's collaboration with PSA enhances trust through integrated authentication services.
Rising interest in live shopping among younger demographics drives Whatnot's growth.
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