Customer Experience Agent (German Speaking) at WhatNot

Dublin, County Dublin, Ireland

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€35,000 – €42,500Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Live ShoppingIndustries

Requirements

2+ years of support experience handling email and/or chat services
Weekend availability required
Fluent in English and German, with a deep understanding of the DACH market
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver
Knowledge of Collectibles is a plus
Bachelor's degree preferred
Previous start-up experience is a plus

Responsibilities

Interact with buyers and sellers with a customer first attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

Skills

Key technologies and capabilities for this role

GermanCustomer SupportOrder ManagementPayment ResolutionShipping SupportTroubleshootingProcess ImprovementProduct Expertise

Questions & Answers

Common questions about this position

What is the salary range for the Customer Experience Agent role?

The salary range is €35K - €42.5K.

Is this position remote or does it require office work?

This is a remote co-located team with hubs in the US, UK, Germany, Ireland, and Poland.

What skills and experience are required for this role?

Required are 2+ years of support experience with email/chat, fluent English and German with DACH market understanding, ecommerce/marketplace operations knowledge, and experience with systems like Zendesk. Weekend availability is required, and a customer-first obsession with proactive problem-solving is essential.

What is the company culture like at Whatnot?

Whatnot values low ego, growth mindset, action-oriented high impact, and a customer service mentality in a fast-paced environment where team members take on any role to build the company.

What makes a strong candidate for this position?

Strong candidates have 2+ years support experience, German fluency with DACH knowledge, ecommerce understanding, customer obsession, proactive problem-solving, and startup experience or a Bachelor's degree as pluses.

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits

Risks

Increased competition from TikTok Shop may impact Whatnot's market share.

The collectibles market's volatility could affect Whatnot's sales and inventory.

Expansion into new categories may dilute Whatnot's specialized brand identity.

Differentiation

Whatnot offers a unique marketplace for 100% authenticated collectible items.

The platform integrates live shopping with entertainment, enhancing user engagement.

Whatnot's partnerships with major franchises like Marvel boost its market appeal.

Upsides

Whatnot's $265M funding round supports expansion and new product categories.

The platform's collaboration with PSA enhances trust through integrated authentication services.

Rising interest in live shopping among younger demographics drives Whatnot's growth.

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