Customer Care Advocate at Rockwell Automation

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial Automation, ManufacturingIndustries

Requirements

1+ years of experience interpreting and responding to customer questions and requests, both written and verbal, suited for a global, multicultural business setting
Demonstrated problem-solving skills
Familiarity with Supply Chain processes and Customer Care functions
1–2 years' experience in Customer Service or Contact Center roles, as well as working collaboratively within a team
Always upholds integrity and ethical behavior
Proficiency in Office 365; experience with SAP or Oracle is advantageous
Native or fluent proficiency in German, fluency in Spanish, and command of English (both spoken and written) are required; proficiency in additional languages is considered an asset
Exhibits composure when addressing unexpected situations
Location within proximity to a Rockwell Automation facility is required, to support a flexible hybrid working model

Responsibilities

Proactively respond to inquiries and resolve issues related to orders requests
Engage with internal and external stakeholders to consistently maintain exceptional standards of customer support
Address and resolve product concerns, including managing customer complaints
Demonstrate a clear understanding of key performance indicators (KPIs) and ensure targets are met or exceeded within each financial period
Provide proactive delivery updates through Open Orders reports in alignment with service level agreements (SLAs) and expedite orders as necessary
Manage customer product returns, including new product failures and warranty claims
Support Repair and Exchange Requests
Report to Team Leader

Skills

Key technologies and capabilities for this role

Customer ServiceProblem SolvingCommunicationIssue ResolutionStakeholder ManagementProduct Support

Questions & Answers

Common questions about this position

What experience is required for the Customer Care Advocate role?

The role requires 1+ years of experience interpreting and responding to customer questions and requests, both written and verbal, suited for a global, multicultural business setting, along with demonstrated problem-solving skills.

Is this position remote or does it require being near a Rockwell Automation facility?

The role supports a flexible hybrid working model and requires location within proximity to a Rockwell Automation facility.

What does the company culture at Rockwell Automation emphasize?

The culture welcomes makers, forward thinkers, and problem solvers, with energized employees who take pride in impactful work that makes the world better, focusing on productivity, sustainability, and agility.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for the Customer Care Advocate position?

Strong candidates are passionate about customer interactions, embrace change, thrive on challenges, and have experience in a global setting with proven problem-solving skills.

Rockwell Automation

Industrial automation and information technology solutions

About Rockwell Automation

Rockwell Automation provides hardware, software, and services aimed at improving operational efficiency and sustainability in various industries, including manufacturing and food and beverage. Their products work by integrating advanced technology to streamline processes, enhance reliability, and reduce operational costs. This includes alarm notification software, cybersecurity solutions, and computerized maintenance management systems. What sets Rockwell Automation apart from competitors is their strong emphasis on sustainability and tailored solutions for specific industry needs, helping clients meet environmental standards and improve productivity. The company's goal is to drive better outcomes for clients through technological innovation and comprehensive support.

Milwaukee, WisconsinHeadquarters

1903Year Founded

$39.1MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise Software, CybersecurityIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Paid Time off

Parental Leave

Caregiver Leave

Flexible Work Hours

Risks

Emerging AI-driven automation companies threaten Rockwell's market share with competitive solutions.

Rapid AI advancements may outpace Rockwell's offerings, requiring significant R&D investment.

Supply chain vulnerabilities, especially in semiconductors, could disrupt Rockwell's production schedules.

Differentiation

Rockwell Automation integrates cutting-edge technology to enhance operational efficiency and sustainability.

The company offers tailored solutions for diverse industries, including manufacturing and food and beverage.

Rockwell Automation emphasizes sustainability, helping clients meet environmental standards and consumer demands.

Upsides

Increased adoption of AI-driven predictive maintenance aligns with Rockwell's focus on operational efficiency.

The rise of Industry 4.0 technologies drives demand for Rockwell's integrated automation solutions.

Growing digital twin technology market offers expansion opportunities for Rockwell's software offerings.

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