Customer Administration Specialist at Thermo Fisher Scientific

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Scientific Research, Diagnostics, PharmaceuticalsIndustries

Requirements

No specific qualifications or experience listed

Responsibilities

Ensure consistency, accuracy, and accountability for critical data
Manage key sub-streams including master data for Product, Vendor, and Customer
Maintain product master data, including new item setups, descriptions, database audits, price updates (buy to list updates including year-end process, with approvals from Product Managers), alternatives, and pack sizes
Execute data governance at the local level as defined by Regional/Global Governance strategy
Maintain and ensure data consistency across multiple ERPs
Execute the product discontinuation process including effective & clear communication internally
Manage product extensions in systems, product price changes, product discontinuations, and online SKU extensions
Support Product Managers with product queries, including liaising with supplier partners and divisions
Provide support for complex quotations and tenders with product coding and alternatives
Liaise with sales support to provide timely feedback to external and internal stakeholders
Handle Certificates of Analysis (COAs) and quality-related product data and information
Manage customer notifications and address product issues
Maintain the product database and act as the gatekeeper for data integrity across multiple platforms for the end-to-end Product Lifecycle Management process, including ongoing database audits, ensuring professional presentation and easy access to product information
Act as a subject matter expert for the Product Lifecycle Management process across

Skills

Key technologies and capabilities for this role

Order ManagementCustomer ServiceBack Office OperationsTeam Collaboration

Questions & Answers

Common questions about this position

What is the work location for this Customer Administration Specialist role?

The position is located in Bangalore.

What is the work schedule for this position?

It is a full-time standard schedule from Monday to Friday in an office environment.

What are the key responsibilities of this role?

The role involves master data management, ensuring consistency and accuracy for product, vendor, and customer data, maintaining product master data including new setups and price updates, executing data governance, and handling product discontinuation processes.

What is the team structure for this position?

The role reports to the Team Leader, Customer Service, and is part of the Bangalore Customer Support Center team that supports North America, EMEA & APJ with three shifts over 24 hours.

What salary or compensation is offered for this role?

This information is not specified in the job description.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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