Customer Account Specialist, Drayage at CloudTrucks

Atlanta, Georgia, United States

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$50,000 – $60,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

trucking, logisticsIndustries

Requirements

3+ years in logistics with strong drayage expertise
Customer service oriented with a genuine care for delivering great experiences
Strong communication skills – clear, confident, and professional across all channels (phone, email, chat)
Sharp attention to detail
Ability to multitask, prioritize effectively, manage competing demands, and thrive in fast-paced environments
Team player mentality with seamless collaboration across departments
Availability for hybrid role requiring minimum 4x a week in Atlanta office in Buckhead

Responsibilities

Proactively communicate with customers, carriers, suppliers, and internal teams to anticipate needs and resolve issues before they escalate
Provide prompt, clear responses to inquiries and keep customers informed with timely updates on exceptions and shipment statuses
Use the platform to track orders in real-time and implement corrective actions when exceptions occur
Develop rapport with customers to understand their unique needs and become their trusted partner
Collaborate cross-functionally to ensure account processes and SOPs are documented, followed, and continuously improved
Identify and utilize tools and resources that enhance efficiency and streamline workflows
Offer creative solutions and alternatives to keep shipments moving and customers satisfied

Skills

Key technologies and capabilities for this role

logisticsdrayagecustomer servicecommunicationattention to detailmultitaskingprocess improvementSOPsreal-time tracking

Questions & Answers

Common questions about this position

What is the salary range for the Customer Account Specialist role?

The salary range is $50K - $60K.

Is this a remote or hybrid position, and what are the office requirements?

This is a hybrid role requiring a minimum of 4x a week in our Atlanta office in Buckhead.

What skills and experience are required for this position?

Candidates need 3+ years in logistics with strong drayage expertise, customer service orientation, strong communication skills, sharp attention to detail, multitasking ability, and a team player mentality.

What is the team structure for this role at CloudTrucks?

You'll be a key member of our Operations team, supporting Account Management and collaborating cross-functionally across departments.

What makes a strong candidate for this Customer Account Specialist position?

Strong candidates have 3+ years in logistics with drayage expertise, excel in customer service, communicate clearly across channels, pay sharp attention to detail, multitask effectively in fast-paced settings, and collaborate well as team players.

CloudTrucks

Fleet management solutions for trucking businesses

About CloudTrucks

CloudTrucks offers fleet management solutions tailored for independent truck drivers and small trucking businesses. Its software platform helps users optimize their schedules by selecting loads based on preferences, using data to enhance efficiency and profitability. Unlike competitors, CloudTrucks simplifies financial management by tracking income and expenses and ensuring timely payment collection upon delivery. The company's goal is to empower drivers to manage their businesses with less administrative burden, allowing them to focus on maximizing their earnings.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$137.7MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Automotive & TransportationIndustries

51-200Employees

Benefits

Flexible time off

Retirement plans

Healthcare coverage

Wellness perks

Equity

Home office stipend

Risks

Competition from Convoy and Uber Freight could erode CloudTrucks' market share.

The ongoing driver shortage may limit CloudTrucks' growth potential.

Rising fuel costs could reduce drivers' ability to afford CloudTrucks' services.

Differentiation

CloudTrucks offers instant payments, reducing financial strain for independent truck drivers.

The platform provides comprehensive fleet management, optimizing schedules and maximizing revenue.

CloudTrucks' financial insights help drivers set and achieve revenue goals efficiently.

Upsides

Increased telematics adoption enhances CloudTrucks' real-time fleet management capabilities.

The rise of digital freight matching aligns with CloudTrucks' load booking services.

5G expansion improves CloudTrucks' app connectivity and user experience.

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