Custom Software Engineer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud ComputingIndustries

Requirements

Minimum 4 years hands-on experience with Amazon Connect and AWS Lambda (mandatory: 3-6 years total experience)
Proficiency in Node.js or Python development for Lambda functions
Experience with Lex V2 bots, DynamoDB, S3, CloudWatch
Familiarity with REST APIs, contact flow logic, IAM roles, security policies, and contact center concepts
Mandatory skills: AWS contact center, Amazon Connect flows, AWS Lambda, Node.js/Python, DynamoDB, GitHub
Good to have skills: AWS Lambda and Lex bots, Amazon Connect, CloudWatch Logs, SQS, EventBridge, familiarity with DevOps tools, Kinesis
Bachelor’s degree in Computer Science, IT, Engineering, or related field (15 years full-time education)
Excellent problem-solving skills, attention to detail, strong written and verbal communication
Ability to collaborate in a fast-paced Agile environment and eagerness to learn new technologies

Responsibilities

Build, test, and maintain Amazon Connect contact flows using Contact Flow Editor and Lambda
Develop and update backend logic using AWS Lambda (Node.js or Python)
Integrate contact flows with Lex V2 bots, DynamoDB, S3, and third-party APIs
Configure and test call recording, PCI redaction, whisper prompts, and queue hold features
Troubleshoot and debug contact flow errors, latency issues, and Lambda timeouts
Collaborate with QA, team leads, and stakeholders to ensure timely delivery of sprints
Create and maintain technical documentation for flows and backend integrations
Monitor CloudWatch logs for real-time analysis and performance improvements
Operate independently on assigned modules, contribute to technical delivery, collaborate with cross-functional teams, and support junior team members
Maintain quality and performance of assigned contact flows and integrations

Skills

Amazon Connect

AWS Lambda

Node.js

Python

Contact Flow Editor

Lex V2

DynamoDB

APIs

Call Recording

PCI Redaction

Agile

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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