Custom Software Engineer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ConsultingIndustries

Requirements

Minimum 7.5 year(s) of experience required (8 years minimum hands-on with Amazon Connect and AWS Lambda)
15 years full-time education
Must have skills: Amazon Connect
Good understanding of contact center technology landscape
Understanding of AWS Cloud platform and services with Solution Architect skills
Deep expertise on AWS contact center relevant services
Sound experience in developing Amazon Connect flows, AWS Lambda, and Lex bots
Deep functional and technical understanding of APIs and related integration experience
Functional and technical understanding of building API-based integrations with Salesforce, ServiceNow, and Bot platforms
Proficient in designing, building, and maintaining scalable, secure, and modular contact flows using Amazon Connect (including queue routing, whisper prompts, call recording, and voice bot integrations)
Hands-on experience in building serverless workflows using Lambda (Node.js/Python), with integration to DynamoDB, S3, Lex, and external REST APIs
Skilled in designing and integrating Lex V2 bots for natural language interactions (including fallback handling, fulfillment code logic, and context management)
Deep understanding of CloudWatch, X-Ray, and Connect logs for issue detection, diagnosis, and resolution
Ability to understand customer challenges and requirements, and address them in a differentiated manner
Experience leading small teams

Responsibilities

Develop custom software solutions to design, code, and enhance components across systems or applications using modern frameworks and agile practices
Support and lead the development of cloud-based contact center solutions using Amazon Connect and related AWS services
Collaborate with team leads, developers, and business stakeholders to ensure successful design, implementation, and optimization of scalable, secure, and customer-centric voice and chat workflows
Review code, Lambda functions, and contact flows to maintain quality, security, and performance standards
Promote best practices for code reusability, flow versioning, and Lambda standardization
Drive automation initiatives for deployment, testing, and monitoring of contact flows and serverless functions
Stay updated with latest AWS Connect and AI/ML advancements (e.g., Amazon Bedrock, Contact Lens)
Take ownership of delivery tasks, support issue resolution
Contribute to practice growth by mentoring team members and fostering technical excellence
Act as a bridge between technical teams and business stakeholders, ensuring timely delivery of initiatives while driving operational efficiency, automation, and continuous improvement
Plan, review, and support solution design, maintain coding and security standards, and mentor junior developers
Participate in architectural reviews, code deployments, sprint planning, and incident management

Skills

Amazon Connect

AWS

Lambda

Lex

Agile

Cloud

Software Development

Contact Center

Automation

Sprint Planning

Code Deployment

Architectural Review

Security Standards

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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