CTS TVP-R0156 Engineer 3 Engineering Operations at Comcast

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Technology, TelecommunicationsIndustries

Requirements

In-depth experience, knowledge and skills in own discipline
Ability to integrate knowledge of business and functional priorities
Experience acting as a key contributor in a complex and crucial environment
Ability to lead teams or projects and share expertise
Attains all relevant industry standard technical certifications
Regular, consistent and punctual attendance; able to work nights, weekends, variable schedules and overtime as necessary
Consistent exercise of independent judgment and discretion in matters of significance
Understand Operating Principles and apply them to job performance
Own the customer experience, prioritizing customers and seamless digital options
Be enthusiastic learners, users and advocates of technology, products and services

Responsibilities

Participate as an individual contributor in project teams
Troubleshoot operational issues and provide technical solutions to operational problems
Support new product implementation and implementing existing products and services
Perform overall upkeep and maintenance of designated areas of engineering
Interface with vendors, engineering and peer operations organizations
Act in compliance with industry and Company technical requirements, standards, policies and procedures
Provide technical leadership to junior Engineers and project teams
Drive issues through closure engaging all appropriate resources
Lead technical bridges and provide troubleshooting direction
Provide guidance and recommended solutions to complex technical issues
Act as an advocate for Engineering Operations procedures, policies and processes
Ensure projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering
Create data and metric systems to track operational workflows; maintain records of results and feedback
Analyze data and metrics, identify problem areas and provide actionable insight to management
Provide input to Engineering and vendors on defects and required enhancements
Perform complex and routine maintenance tests for designated areas of engineering
Identify, isolate and escalate issues to appropriate personnel
Ensure all maintenance is properly validated to minimize subscriber impact (ideally to zero)
Contribute to design considerations for new products or architectural changes to existing products
Assist with or lead efforts to build new application infrastructure, coordinating efforts across teams
Analyze problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system
Serve as team lead on multiple projects, often spanning different engineering disciplines
Lead the integration of projects into operations including instrumentation, automation, standardization and methods/procedures
Direct workflow and act as a technical lead (no direct supervisory responsibilities)
Other duties and responsibilities as assigned

Skills

troubleshooting

technical leadership

project management

operations

engineering

problem management

vendor management

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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