CT Applications Specialist Australia and New Zealand at GE Healthcare

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

A suitably qualified clinical or technical professional in Diagnostic Radiography/Medical Radiation science
Demonstrated clinical scanning proficiency on current products/platforms
Minimum 5 years of relevant CT clinical/technical experience

Responsibilities

Provide technical and clinical support during the sales process of CT
Provide application support to sales teams and assist in creation of selling tools
Demonstrate the full range of product features, including potential application, product capabilities and benefits to customers
Develop, coordinate, and deliver product training to customers on software, application and/or equipment use
Monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
Manage clinical handover and complete installations check off with the customer
Provide a plan for follow-up and additional installation training, as needed
Manage and improve clinical customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
Collate and contribute to the image library for tenders, demonstrations, and customer presentations
Provide clinical, technical, and professional guidance as necessary to improve the customer experience
Work with Sales & Product Leaders to align applications activities with sales & customer needs, to meet business objectives
Produce well-written post-demo/training reports and provide regular feedback on customer satisfaction and needs
Share product enhancement ideas with the local channels to inform the make centre via CSO process
Raise product CSO from the field with urgency, provide feedback to SVC/Product teams to expedite fix
Follow customer CSO to fix, communicating with the customer, collaborating with AM, PSS, SVC teams throughout a case
Communicate with local Applications Specialists and Account Managers to ensure all customer and business needs are met
Energize team and maintain adherence of field processes
Keep abreast and report on competitor information
Collect, analyse, and communicate appropriate customer training, and competitive information
Provide a full education and training programme for customers, CA/dealers, and internal GE personnel
Support trade shows and professional conferences by performing product demonstration and customer training
Facilitate team communication and the sharing of best practices
Report constructive feedback to wider team on new product introductions
Work closely with modality/clinical/applications leader and Segment Lead to drive the business
Work with Modality/Segment/Clinical lead and Applications lead in developing clinical education offerings to the ANZ market
Collaborate with the broader AKA applications leaders in developing regionalised education programs

Skills

Key technologies and capabilities for this role

CT ImagingMedical ImagingProduct DemonstrationCustomer TrainingClinical SupportInstallation SupportSales SupportEquipment OptimizationIn-servicingGo-live Support

Questions & Answers

Common questions about this position

What are the main responsibilities of the CT Applications Specialist?

The role involves providing post-sale CT installation, training, and customer service, including on-site clinical in-servicing and go-live support, as well as formal technical and clinical support during sales, such as product demonstrations.

Is this a full-time position?

Yes, this is a full-time employment position.

What is the geographic focus of this role?

The position is focused on Australia and New Zealand.

What does GE HealthCare's company culture emphasize?

GE HealthCare emphasizes creating a world where healthcare has no limits, unlocking ambition, turning ideas into world-changing realities, and ensuring every voice makes a difference to build a healthier world.

What skills or experience make a strong candidate for this role?

Strong candidates will have expertise in providing technical and clinical support for CT products, experience with sales demonstrations, customer training, installation management, and improving customer satisfaction through ongoing education and feedback.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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