Credits Lead

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: $90,843 - $118,000 USD

Grow Therapy is seeking a Credits Lead to establish and manage the Commercial and Government Overpayments vertical within the Revenue Cycle Management (RCM) team. This role is crucial for ensuring accuracy, compliance, and resolving financial discrepancies related to healthcare claim overpayments.

About Us

Grow Therapy is dedicated to serving as a trusted partner for therapists growing their practices and patients accessing high-quality care. Our technology-powered, three-sided marketplace empowers providers, augments insurance payors, and serves patients. We are committed to increasing the accessibility of mental healthcare, driven by a team of entrepreneurs and mission-driven individuals. Since February 2021, we have supported over ten thousand therapists and hundreds of thousands of clients nationwide. We have secured over $178 million in funding from prominent investors.

Responsibilities

• Own and drive performance across multiple RCM operational functions based on key KPIs.
• Develop and implement strategies to achieve significant improvements in KPIs.
• Conduct root cause analysis on issues impacting operational performance and recommend solutions.
• Define team organizational structure, create hiring plans based on growth projections, and prioritize critical hires.
• Lead special projects focused on process improvement to enhance efficiency and team outcomes.
• Collaborate cross-functionally with internal teams to validate overpayment strategies and design new workflows.

Requirements

• Experience: 3+ years of direct experience managing overpayments within a Healthcare Organization. Experience in Revenue Cycle Management and the behavioral healthcare space is preferred.
• Operational Performance: Strong understanding of key KPIs and the ability to utilize various methods to improve performance.
• Problem-Solving: Proven ability to identify operational pain points and develop effective solutions.
• Agile: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Team Player: Collaborative spirit, enjoyment of team successes, and a reputation as a reliable and encouraging colleague.

Note: If you don't meet every single requirement but are still interested, please apply. Grow Therapy values candidates who are more than just their resume.

Application Instructions

• Please upload your resume in PDF format.

Company Information & Benefits

• Impact: Drive significant impact in the mental healthcare landscape from the start.
• Health Insurance: Comprehensive health insurance plans, including dental and vision.
• Wellness: A culture dedicated to mental health, offering benefits such as:
  • Flexible working hours
  • Flexible Time Off
  • Company-wide winter break
  • Mental health mornings (2 hours per week)
  • Wellness stipends

Grow Therapy uses Covey as part of its hiring and/or promotional process. For jobs in NYC and certain features, Covey Scout for Inbound began use on January 11, 2025. An independent bias audit report covering Covey's use is available.