Corporate Credit Manager at Earnest

Commerce, California, United States

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$110,000 – $120,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

PackagingIndustries

Requirements

Experience with SAP is preferred
Bachelor’s degree is preferred
Demonstrated expertise in strategic planning and prioritization within a corporate collections environment
Minimum of 5 years of collections supervision experience
Exceptional leadership skills with the ability to inspire and motivate direct reports, coupled with a strong commitment to delivering excellent customer service
Exceptional written and verbal communication abilities
Proactive and resourceful, able to recognize and complete critical tasks independently while maintaining a strong sense of urgency
Proficient with Microsoft Office
Knowledgeable in sales tax regulations

Responsibilities

Foster robust relationships with divisional leadership, sales team, relevant departments, and customers
Formulate credit strategies and suggest policy modifications as needed
Supervise and conduct a daily assessment of overdue accounts, including relevant notes on these customers, and report any exceptions and write-offs to the Director of Corporate Credit
Take appropriate action on delinquent accounts as directed by the Director of Corporate Credit
Collaborate with the credit team to evaluate and refine the collections strategy
Deliver exceptional service to all customers, divisions, and to sales team while overseeing and coordinating collection activities in collaboration with the credit team
Collaborate with the Director of Corporate Credit to establish departmental goals and collection metrics, then convene with the team to strategically outline achievable objectives
Deliver detailed weekly and monthly collection status updates to the sales team and division leadership
Function as a champion for identifying red flags and proactively addressing issues to prevent escalations, while also coaching the credit team on recognizing these warning signs
Assist with customer disputes related to outstanding balance payments
Evaluate credit team’s performance and offer constructive feedback through coaching and training opportunities
Evaluate and approve the creditworthiness of requests for extended terms and payment plans and consult with the Director of Corporate Credit before implementation
Engage professionally with all departments and management involved in resolving disputed pending items
Analyze delinquent and problematic accounts, reviewing recommendations for resolution that may involve demand notices, legal support, and the selective engagement of outside collection agencies, as directed by the Director of Corporate Credit
Conduct annual and ad hoc credit reviews of existing customers while ensuring that resale certificates are kept up to date

Skills

Key technologies and capabilities for this role

Credit ManagementCollections StrategyCredit Policy DevelopmentTeam LeadershipRisk AssessmentOverdue Accounts ManagementCustomer RelationsFinancial Analysis

Questions & Answers

Common questions about this position

What is the pay range for the Corporate Credit Manager position?

The pay range is 110-120k.

Is this role remote or on-site?

This is a full-time on-site position located in Commerce, CA.

What key skills are needed for the Corporate Credit Manager role?

The role requires strong leadership to manage the Credit team, expertise in credit strategies and collections, and the ability to foster relationships with leadership, sales, and customers.

What is the company culture like at Ernest?

Ernest fosters a culture of connection, care, and growth, with a second-family philosophy that empowers employees in a refreshing, healthy, and fun work environment.

What makes a strong candidate for this Corporate Credit Manager position?

A strong candidate is a resolute expert and strong leader experienced in credit management, capable of overseeing a team, formulating strategies, handling collections, and building relationships across departments.

Earnest

Provides low-interest student and personal loans

About Earnest

Earnest provides financial services focused on student loan refinancing, private student loans, and personal loans. The company uses advanced data analysis and underwriting software to assess each client's financial situation, allowing them to offer low-interest rates tailored to individual needs. Clients can select flexible repayment plans that suit their financial circumstances, making it easier to manage their debt. Unlike many competitors, Earnest continuously adjusts its rates based on market conditions to remain competitive. The goal of Earnest is to help financially responsible individuals effectively manage their educational and personal debt.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$123.5MTotal Funding

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Paid Vacation

Parental Leave

Company Equity

Risks

Increased competition from fintech startups could erode market share.

Rising interest rates may decrease demand for refinancing options.

Potential regulatory changes could increase operational costs.

Differentiation

Earnest uses data-driven underwriting beyond traditional credit scores.

Offers flexible repayment plans tailored to individual financial situations.

Maintains a digital-first approach for loan applications and management.

Upsides

Increased demand for digital financial services boosts Earnest's online platform.

Alternative credit scoring models support Earnest's data-driven approach.

Growing trend of student loan refinancing aligns with Earnest's core offerings.

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