Job Description: Property Claims Adjuster (Non-Complex Contents)

Company Overview

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Position Summary

Responsible for the investigation, evaluation, coverage determination, negotiation, and settlement of non-complex property contents claims. Ensures claims are handled within best practices and estimating guidelines. Coordinates with SIU, Subrogation and outside vendors as required.

Position Responsibilities

• Property claims handling including initial coverage review and contact of all parties involved.
• Establish a method of inspection consistent with the loss facts and maintain accurate loss reserves.
• Engage vendors and experts as needed to support a thorough investigation.
• Maintain file documentation commensurate with best practices.
• Complete a timely coverage investigation supported by the facts and all policy provisions, endorsements and state statues when applicable.
• Notify all parties of any coverage issues or limitations via a reservation of rights if applicable.
• Complete a damage evaluation consistent with the estimating guidelines via virtual estimating, use of independent adjusters or alternative vendor involvement.
• Obtain adequate authority from next level management when required.
• Negotiate loss settlements with all relevant parties in a timely manner.
• Communicate coverages, policy provisions and limitations impacting settlements.
• Review and issue partial or full disclaimers when appropriate.
• Ensure all reserving aspects are maintained in compliance with best reserving practices.

Position Qualifications

• High School Diploma or the equivalent is required.
• Ability to work extended hours and weekends as needed to support CAT response.
• Completion of adjuster trainee period.
• Demonstrates effective and diplomatic oral and written communication skills.
• Proficiency in using Microsoft products such as Outlook, Word, PowerPoint and Excel.
• Telephone soft-skills necessary.
• Proficiency in developing damage scope and producing contents repair/replacement estimates within a virtual environment.
• This position requires a high level of verbal communication and involves extensive communication over the phone.
• Proficiency using Xactimate.

Employment Details

• Employment Type: Full time
• Location(s): Remote-IL, Remote-MO
• Hybrid Work Schedule: If qualified applicant resides within 50 miles of a local Kemper office, this position will require a hybrid work schedule, including weekly reporting to our local office location.

Compensation & Benefits

• Salary Range: $41,100 to $68,600. Compensation is determined by experience, skills, education, certifications, and geographic location, among other factors.
• Benefits Package: Eligible for Kemper's benefits package, including Medical, Dental, Vision, PTO, 401k, etc.

Company Commitment

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number, from an applicant.