Claims Specialist III - Property

Position Overview

Nationwide's Property and Casualty team is seeking passionate individuals to help people protect what matters most. This role focuses on innovating and simplifying processes to provide the best customer value, with customers at the center of everything we do. We are looking for associates dedicated to delivering extraordinary care.

Employment Type

Full-time

Territory

This is a field-based position requiring travel to insured loss sites (25-50%). A company vehicle is provided, and flights to further away sites may be required. Ideal candidates will be located on the West coast or surrounding states.

What You Can Expect

This position will specialize in CLESS Property field claims, involving travel within the respective territory. The individual will handle complex commercial and E&S homeowner property claims, with an average claim value ranging between $50k - $500k.

Requirements

• 5 years of commercial and/or large loss property claims field-based experience
• Xactimate knowledge/experience
• E&S claims handling experience is a plus
• Business income, Extra Expense and ALE experience/knowledge preferred
• Commercial structure estimating experience beneficial
• Demonstrated customer service expertise
• Ability to juggle multiple competing priorities simultaneously

Job Description Summary

Do you have a strong desire to resolve complicated insurance claims by providing prompt, courteous, and fair service to customers? Are you a skilled investigator, negotiator, and communicator? If you thrive in an environment where you can problem-solve claims resolution while following processes that provide fair resolution, customer satisfaction, and cost management, then we want to hear from you! As a Claims Specialist III, you will work on commercial property damage claims of a serious and sometimes complex nature, promoting and providing outstanding customer service. You’ll adjust serious exposure commercial property claims requiring investigation, property damage evaluation, and negotiations. In addition, you’ll handle lawsuit files to conclusion and oversee defense counsel activities, responsible for handling claims according to prescribed authorization.

Key Responsibilities

• Promptly and effectively handle assigned claims, with little to no direction and oversight, which may include complex and catastrophic casualty losses.
• Make decisions within delegated authority and recommend settlement values in the disposition of serious and sometimes complex claims as outlined in company policies and procedures.
• Adhere to high standards of professional conduct consistent with the delivery of superior service.
• Utilize various methods of settlement and assign cases to outside vendors where warranted.
• Open, close, and adjust reserves in alignment with company practices designed to ensure reserve adequacy.
• Recommend Special Reserves where necessary, according to Corporate Reserving Guidelines.
• Adhere to file conferencing notification and authority procedures.
• Maintain current knowledge of assigned insurance lines, court decisions affecting claims, current claims guidelines, and policy changes/modifications, potentially requiring attendance at seminars or training sessions.
• Mentor less experienced claims associates and assist with training/presentations as assigned by claims management.
• Partner with Special Investigative Unit (SIU) and Subrogation to identify fraud and subrogation opportunities.
• Assist or prepare files for suit, trial, or subrogation.
• Oversee defense counsel in all lawsuit activities from inception throughout the life of the claim.
• Deliver a positive customer service experience to internal, external, current, and prospective Nationwide customers.
• May perform other duties as assigned.

Company Information

At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do.