Content Coordinator

Position Overview

Content Coordinators are responsible for successfully delivering retail flyer projects by managing the production process. They build relationships with retailers and internal teams through daily communication regarding production. Content Coordinators also ensure flyer projects are error-free through quality checks and aim to improve the production process by reducing risk, enhancing quality, and increasing efficiency.

Responsibilities

• Project Execution: Own and execute low to medium complexity digital flyer projects by overseeing all stages of the production process. This includes coordinating flyer assets (schedules, pages, pagination documents), uploading assets into Flipp’s flyer software, and ensuring data entry and quality check steps are completed on time for the retailer’s live date. Work with OS vendors to ensure high-quality content processing, managing multiple projects with varying requirements simultaneously.
• Client Communication: Communicate with external retailer contacts to manage day-to-day process requirements and handle initial issues management.
• Technical Support: Work with senior team members to action technical troubleshooting for various flyer production process issues/errors in time for the flyer live date.
• Process Improvement: Elevate and improve production processes for assigned retail accounts by enhancing flyer quality and accuracy, improving efficiency, and reducing risk. This involves creating production process changes independently and collaborating with technical teams.
• Subject Matter Expertise: Act as a subject-matter expert on both the retailer’s production process and Flipp’s production process for external and internal direct account teams.
• Operations Projects: Own and/or execute low complexity operations projects (e.g., Audit cycles) as needed, including coordinating project requirements, planning against risk, communicating with other team members within Content Processing, and creating work-back schedules.

Requirements

• 1+ years of experience coordinating projects
• 1+ years of experience working with clients/customer service and building relationships

About Flipp

Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments. We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference.

At Flipp, you'll work with hungry, humble, highly intelligent and other-centered teammates. We challenge ourselves, learn by doing, and grow by developing new skills and perspectives. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way.

What We Bring

• An inclusive, collaborative environment where your voice matters
• A remote-first environment
• The tools and opportunities you need to grow and develop
• Every opportunity to own your success

What You Bring

• Your authentic self, every day
• Your best work, from anywhere
• An appetite for learning, curiosity, and a growth mindset
• Motivation, initiative, and the mind of an entrepreneur

Application Instructions

If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared...