Contact Center Engineer at RingCentral

Manila, Metro Manila, Philippines

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Must be an independent self-starter with excellent time management skills and the ability to manage multiple implementation activities simultaneously
Ability to operate independently

Manage the implementation of Contact Center projects, ensuring completion on-time and within budget
Handle multiple projects simultaneously with minimal oversight
Assess solution specifications and recommend changes to optimize value for both the customer and RingCentral
Develop and manage project plans, including timelines for requirements gathering, configuration, product training, solution testing, and production rollout
Complete customer-facing documentation throughout the implementation process (e.g., meeting presentations, business requirements documents, sign-off agreements)
Execute tasks and produce deliverables as outlined in the Project Plan and directed by the Project Manager
Assist the Project Manager with status reporting and issue escalation
Implement RingCX and RCCC Contact Center projects, ensuring on-time, within-budget, and high-quality completion
Deliver project tasks including requirements gathering, configuration, product training, solution testing, and production rollout
Perform tasks assigned by the superior
Provide consultation to customers, ensuring the full benefits of proposed solutions are delivered