Contact Center Engineer at RingCentral

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Requirements

Must be an independent self-starter with excellent time management skills and the ability to manage multiple implementation activities simultaneously
Ability to operate independently

Responsibilities

Manage the implementation of Contact Center projects, ensuring completion on-time and within budget
Handle multiple projects simultaneously with minimal oversight
Assess solution specifications and recommend changes to optimize value for both the customer and RingCentral
Develop and manage project plans, including timelines for requirements gathering, configuration, product training, solution testing, and production rollout
Complete customer-facing documentation throughout the implementation process (e.g., meeting presentations, business requirements documents, sign-off agreements)
Execute tasks and produce deliverables as outlined in the Project Plan and directed by the Project Manager
Assist the Project Manager with status reporting and issue escalation
Implement RingCX and RCCC Contact Center projects, ensuring on-time, within-budget, and high-quality completion
Deliver project tasks including requirements gathering, configuration, product training, solution testing, and production rollout
Perform tasks assigned by the superior
Provide consultation to customers, ensuring the full benefits of proposed solutions are delivered

Skills

Key technologies and capabilities for this role

RingCXRCCCContact CenterProject ManagementRequirements GatheringConfigurationProduct TrainingSolution TestingProduction Rollout

Questions & Answers

Common questions about this position

What is the salary for the Contact Center Engineer position?

This information is not specified in the job description.

Is this a remote position or is there a required office location?

This information is not specified in the job description.

What skills are required for the Contact Center Engineer role?

Candidates must be independent self-starters with excellent time management skills and the ability to manage multiple implementation activities simultaneously, as well as operate independently.

What is the company culture like at RingCentral?

RingCentral is a $2 billion global leader in cloud-based communications and collaboration software, fundamentally changing the nature of human interaction to give people freedom to connect powerfully from anywhere.

What makes a strong candidate for this Contact Center Engineer role?

A strong candidate is an independent self-starter with excellent time management skills and the ability to handle multiple projects with minimal oversight.