Consumer Relations Manager (English & French Proficiency Required) at Procter & Gamble Company

San Jose, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer GoodsIndustries

Requirements

3+ years of relevant experience in similar positions
Advanced proficiency in English (spoken and written)
Advanced proficiency in French (spoken and written)
Candidates required to work entirely on-site for the first five months
Working hours: 8am to 5pm or 7am to 4pm, based on Eastern Standard Time (EST)

Responsibilities

Oversee daily operations to ensure exceptional service aligned with brand needs
Manage staff and foster a positive work environment
Monitor contact volume
Track performance metrics, analyze data, and implement quality assurance programs to boost consumer satisfaction
Oversee scheduling, training development, and advisor performance assessments
Manage the budget
Focus on continuous process improvement to support effective service delivery
Prepare performance reports for senior management
Collaborate with other departments

Skills

Key technologies and capabilities for this role

Advanced English ProficiencyAdvanced French ProficiencyStaff ManagementPerformance MetricsData AnalysisQuality AssuranceTraining DevelopmentBudget ManagementProcess ImprovementDigital ToolsKPIsKnowledge ManagementUser Experience

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

The position is based in San José, Costa Rica, with working hours from 8am to 5pm or 7am to 4pm based on Eastern Standard Time (EST). Candidates are required to work entirely on-site for the first five months.

What are the must-have qualifications for this position?

Candidates need 3+ years of relevant experience in similar positions, along with advanced proficiency in both English and French (spoken and written).

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the team environment look like at P&G for this role?

You'll join a dynamic team focused on enhancing consumer experiences, driving operational excellence, and fostering a positive work environment through leadership and collaboration.

What makes a strong candidate for the Consumer Relations Manager role?

Strong candidates will have the must-have experience and language skills, plus nice-to-have abilities like proficiency in digital tools, data analytics, continuous improvement methodologies, and building relationships to deliver exceptional consumer experiences.