Customer Experience Manager – GM Energy
General MotorsSalary not specified
Consumer Relations Manager (English & French Proficiency Required) at Procter & Gamble Company
San Jose, California, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer GoodsIndustries
Requirements
- 3+ years of relevant experience in similar positions
- Advanced proficiency in English (spoken and written)
- Advanced proficiency in French (spoken and written)
- Candidates required to work entirely on-site for the first five months
- Working hours: 8am to 5pm or 7am to 4pm, based on Eastern Standard Time (EST)
Responsibilities
- Oversee daily operations to ensure exceptional service aligned with brand needs
- Manage staff and foster a positive work environment
- Monitor contact volume
- Track performance metrics, analyze data, and implement quality assurance programs to boost consumer satisfaction
- Oversee scheduling, training development, and advisor performance assessments
- Manage the budget
- Focus on continuous process improvement to support effective service delivery
- Prepare performance reports for senior management
- Collaborate with other departments
Skills
Advanced English Proficiency
Advanced French Proficiency
Staff Management
Performance Metrics
Data Analysis
Quality Assurance
Training Development
Budget Management
Process Improvement
Digital Tools
KPIs
Knowledge Management
User Experience
Procter & Gamble Company
About Procter & Gamble Company
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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