Consumer Dispute Assistant - Quality Control Assistant at Assurant

Bothell, Washington, United States

Assurant Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Asset Recovery, Financial ServicesIndustries

Requirements

  • Familiar with Microsoft programs including but not limited to Word, Outlook, and Excel
  • Strong Organizational Skills, attention to detail, and ability to multi-task within several programs and during phone conversations
  • Professional communication with clients via e-mail and phone
  • Coordinating requests, internal updates/data entry updates efficiently and accurately
  • Works well as a member of the team and independently
  • Ability to identify and bring forth issues and concerns
  • Must be able to perform in a high-energy environment

Responsibilities

  • Review, research, and respond to consumer disputes and complaints accurately and promptly
  • Communicate with clients regarding dispute resolution or documentation requests via email and telephone
  • Batch additional documents and disputes to appropriate files
  • Process all written disputes, including but not limited to identity theft claims received from the consumer or their representative via electronic, EOSCAR, FAX, mail, and email
  • Perform other incidental and related duties as required or assigned
  • Picking up daily mail from the post office
  • Opening, prepping, and scanning mail
  • Processing Outbound Mail through various postal equipment, including mail inserts, utilizing postage meters and computer systems
  • Print and mail Client Services acknowledgments and misc. mail
  • Responsible for accepting hand-delivered mail or papers and ensuring they are scanned and forwarded to the correct department

Skills

Microsoft Word
Microsoft Outlook
Microsoft Excel
Organizational Skills
Attention to Detail
Multi-tasking

Assurant

Provides risk management and insurance solutions

About Assurant

Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.

New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

Health Insurance
Hybrid Work Options
Professional Development Budget

Risks

Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.

Differentiation

Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.

Upsides

Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.

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