Consumer Direct Mortgage Loan Officer at Valon

Phoenix, Arizona, United States

Valon Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Mortgage, Lending, Financial ServicesIndustries

Requirements

  • (None explicitly listed)

Responsibilities

  • Serve as customers’ primary point of contact throughout the lending journey
  • Recommend curated loan solutions to prospective and existing Valon customers
  • Escalate customer concerns to management to ensure timely resolution
  • Streamline and manage pipeline, meeting required pull-through ratios and production targets
  • Collect customer documentation as required by investor guidelines
  • Analyze documentation and disclosures for accuracy and compliance
  • Collaborate with other members of the department to meet deadlines efficiently

Skills

Key technologies and capabilities for this role

Mortgage LendingLoan OriginationCustomer ServiceRefinance LoansPurchase LoansClient Relationship ManagementLoan RecommendationsEscalation Management

Questions & Answers

Common questions about this position

What is the salary for the Consumer Direct Mortgage Loan Officer position?

This information is not specified in the job description.

Is this a remote or hybrid role?

The position is hybrid, and MLOs who hit their targets have the flexibility to work from home part of each work week.

What skills or experience are required for this role?

The role requires experience as a Mortgage Loan Officer, ability to recommend loan solutions, manage pipelines to meet production targets, ensure compliance with investor guidelines, and collaborate with the team.

What is the work-life balance like at Valon?

Valon offers strong work-life balance, with MLOs able to close $2 million a month without overtime by working the system, and hybrid flexibility for those hitting targets.

What makes a strong candidate for this Mortgage Loan Officer role?

Experienced and innovative individuals eager to transform the mortgage industry, with the ability to quickly ramp up production—most MLOs clear $1mm in funded volume in their first full month.

Valon

Customer-centric mortgage servicing platform

About Valon

Valon operates as a mortgage servicing platform focused on improving the home ownership experience for its users. It provides homeowners with a user-friendly, mobile-compatible interface that allows them to manage their mortgages efficiently and transparently. The platform offers real-time information about mortgage options, enabling users to explore their choices without any obligation. Valon distinguishes itself from competitors through its commitment to responsive customer service, ensuring quick and high-quality support for its clients. The company's goal is to transform the traditional mortgage industry by making it more accessible and efficient, ultimately empowering homeowners with better tools and information.

New York City, New YorkHeadquarters
2019Year Founded
$339.3MTotal Funding
SERIES_CCompany Stage
Fintech, Financial ServicesIndustries
201-500Employees

Benefits

Medical, dental, & vision insurance plans
flexible sick days
Equity
Company holidays
Generous vacation policy
Laptop, custom accessories, & ergonomic equipment
Paid parental leave

Risks

Increased competition may erode Valon's market share.
Rising interest rates could reduce mortgage refinancing activities.
Expansion into new markets may face regulatory challenges.

Differentiation

Valon offers a mobile-friendly interface for seamless mortgage management.
The company provides real-time, accurate mortgage information to homeowners.
Valon prioritizes customer experience with responsive and high-quality service.

Upsides

Valon's Series C funding supports platform development and market expansion.
Adoption of AI tools enhances Valon's customer service capabilities.
Mobile-first solutions align with Valon's interface, boosting user engagement.

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