Consultant, Client Service, Investment Operations at Northern Trust

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Asset ManagementIndustries

Requirements

4 or more years of experience with master trust/custody products, investment operations or direct recordkeeping services with an emphasis on 401(k)/defined contribution plans
Client service experience/exposure
Knowledge of record keeping processes

Responsibilities

Manage and strengthen daily recordkeeping relationships for assigned book of business
Oversee the daily participant investment activity. Works closely with Institutional Fund Accounting and Daily Valuation operations teams to resolve any issues in a timely manner
Reviews company stock liquidity trades for clients and acts as reviewer of liquidity calculations and transactions initiated by Recordkeeping Relationship Analysts
Manages rebalancing process for client portfolios, including the calculation and initiation of Mutual Fund, Collective Fund trades as well as associated cash movements
Receives inquiries from recordkeeper and partners, oversees transaction processing (including stock liquidity processing), handles inquiry resolution, obtains appropriate documentation and ensures accurate and timely follow-up with recordkeepers and partners
Researches and resolves complex exceptions and coordinate corrective entries and preventative processes
Communicates daily, or as needed, with recordkeeper and partner areas, especially client service teams regarding client account activity
Identifies service efficiency enhancements, process and service delivery improvements using creative and proactive measures
Works with recordkeeper and partner areas on client structural changes, including maintaining action plans related to client changes
Initiate periodic meetings with recordkeeper to review service levels and other ongoing service initiatives. Prepares call reports, as necessary, and communicates to service team
Coordinates process initiatives/communication with Client Servicing and Compliance
Acts in a leadership role and as a technical resource or subject matter expert for Client Servicing and Recordkeeping Relationship Analysts
Serve as the primary contact for recordkeepers in overseeing daily participant investments and trading activity, effectively communicating with recordkeepers, investment managers, clients and internal partner groups to ensure that service needs and expectations are being met
Provide end-to-end project management oversight for all clients change events, including onboarding, fund launches, fund closures, and plan restructures
Lead the portfolio rebalancing process for custom funds and manage liquidity analysis trading for unitized company stock portfolios
Utilizing industry knowledge of institutional investment operations, recordkeeping processes, and fund valuations, provide guidance on complex issues and serve as a technical resource for Client Administration and Daily Valuation Servicing teams

Skills

Key technologies and capabilities for this role

RecordkeepingInvestment OperationsProject ManagementPortfolio RebalancingLiquidity AnalysisFund ValuationsClient Relationship ManagementDefined ContributionDefined Benefit

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

Is this role remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Consultant role?

The role requires industry knowledge of institutional investment operations, recordkeeping processes, and fund valuations, along with skills in managing recordkeeper relationships, overseeing participant investment activity, portfolio rebalancing, liquidity analysis trading, project management for client change events, and resolving complex issues.

What is the company culture like at Northern Trust?

Northern Trust emphasizes enduring principles of service, expertise, and integrity, providing innovative financial services with leading technology and exceptional service to sophisticated clients.

What makes a strong candidate for this Consultant position?

Strong candidates will have industry knowledge of institutional investment operations, recordkeeping, and fund valuations, experience managing recordkeeper relationships, overseeing trades and rebalancing, handling complex issue resolution, and providing project management for client events.