Ability to build strong relationships with Investment Advisors and third parties
Thorough knowledge of client and their bespoke requirements for key processes
Ability to resolve complex issues and queries with clients
Ability to deliver key client tasks, organize team members to meet deadlines
Ability to run projects with clients on complex tasks
Good understanding of fund administration business
Knowledge of cash management processes and policies
Ability to process and self-review FX, invoices, loan facility amendments, client monies reconciliations, investor calls/distributions, investor transfers, contact/bank updates, audit confirmations, tax reporting, investment processes, and AML investor reviews (up to high risk)
Ability to attend meetings, write and self-review minutes
Knowledge of company secretarial tasks, including special purpose vehicle formation, constitutional documentation, and compliance with procedures
Ability to identify efficiencies, reduce risk, utilize technology, resolve tech issues, and ensure compliance with legal/compliance
Responsibilities
Provide premier client service by liaising with internal teams, Investment Advisor, and third parties
Develop thorough knowledge of client requirements and resolve complex issues/queries
Deliver key client tasks, organize team to meet deadlines and KPIs