Complex Claims Examiner at AIG

Hong Kong

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense
Consistent proactive claims handling on an ongoing basis (i.e. initial file review, investigations and liability, negotiations and settlement, and litigation management)
Effective communication of key Complex claims and (LOB) portfolio messages to internal stakeholders
Financial control through consistent reserve and other financial transaction discipline
Accurate and consistent policy interpretation
Basic standard of technical claims competence for handling moderate to lower complexity complex claims

Responsibilities

Managing key Employee Compensation claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service
Working with Team Manager/Senior Adjuster to ensure effective vendor and litigation management on Complex claims within a personal allocation
Developing communication for internal stakeholders, where required
Striving for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
Contributing to maintenance of best practice procedures for (LOB) Complex claims, consistent with global best practice
Handling complex claims allocated within agreed level of authority limit

Skills

Key technologies and capabilities for this role

Claims HandlingCoverage DeterminationQuantum AnalysisLegal Liability AssessmentVendor ManagementLitigation ManagementStakeholder CommunicationQuality AssuranceClaims InvestigationNegotiations

Questions & Answers

Common questions about this position

What is the salary for the Complex Claims Examiner position?

This information is not specified in the job description.

Is this a remote position, or what is the location requirement?

This information is not specified in the job description.

What skills are needed to succeed as a Complex Claims Examiner?

You need timely, accurate, and customer-focused claim resolution skills, proactive claims handling including investigations, liability assessment, negotiations, and litigation management, effective communication with stakeholders, financial control with reserves, and accurate policy interpretation.

What is the company culture like at AIG for the Claims team?

The Claims team delivers consistent technical excellence, responsive, fair, and professional service with empathy and efficiency, supported by robust stakeholder feedback, consistent processes, and leadership, while striving for continuous improvement.

What makes a strong candidate for this Complex Claims Examiner role?

Strong candidates demonstrate a basic standard of technical claims competence for handling moderate to lower complexity complex claims, manage key Employee Compensation claims including coverage determination, quantum analysis, and legal liability assessment within authority limits, and contribute to best practice procedures.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

Land your dream remote job 3x faster with AI

Try Jobo Free