Complex Claims Adjuster, Auto at AIG

Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

BCP and PGI certification
Basic insurance knowledge with basic grounding on Auto Claims
Policy language skills enabling accurate and consistent policy wording interpretation
Basic knowledge of legal/regulatory and litigation/procedural requirements for the Auto line of business (preferred)
Ability to work with claims stakeholders to effectively direct claims strategy
Good communication and customer servicing skills, both written & verbal
Time Management: ability to manage & prioritize workload
Good computer literacy skills
Ability to exercise initiative, adapt to a fast-paced environment and contribute effectively within a team setting

Responsibilities

Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service
Ensuring effective vendor and litigation management on Complex Claims within a personal allocation
Reporting key claims messages to their Team Manager and to internal stakeholders
Broader internal/external stakeholder communication where required as Auto Technical Claims Expert
Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
Assist in continuous improvement across the region through support for the Quality Assurance/Regional Audit processes
Ensure adherence to best practice procedures for Auto Complex claims, consistent with global best practice
Demonstrate a high standard of technical claims competence and strong standard of competence in handling intermediate to advanced complex Own Damage, Recoveries & Third Party claims in Auto within authority limits
Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense
Effective communication of key advanced Complex Claims and Auto Claims portfolio messages to internal stakeholders
Financial control through consistent reserve and other financial transaction discipline
Accurate and consistent policy interpretation
Attain objectives for assigned projects
Achieve benchmarks for claims processing and file closure
Handling of any other projects/tasks which may be assigned from time to time

Skills

Key technologies and capabilities for this role

Claims HandlingCoverage DeterminationQuantum AnalysisLegal Liability AssessmentVendor ManagementLitigation ManagementStakeholder CommunicationQuality AssuranceAuto ClaimsOwn Damage ClaimsRecoveriesThird Party Claims

Questions & Answers

Common questions about this position

What is the salary for the Complex Claims Adjuster, Auto position?

This information is not specified in the job description.

Is this a remote position or what is the location requirement?

This information is not specified in the job description.

What skills are required for this Complex Claims Adjuster role?

Required skills include BCP and PGI certification, basic insurance knowledge with grounding in Auto Claims, policy language skills for interpretation, good communication and customer servicing skills, and time management abilities.

What is the company culture like at AIG for this role?

AIG emphasizes reimagining risk management, delivering technical excellence in claims handling with responsive, fair, and professional service focused on empathy and efficiency, while fostering continuous improvement and teamwork.

What makes a strong candidate for this Complex Claims Adjuster position?

A strong candidate will have BCP and PGI certification, demonstrate technical competence in handling complex Auto claims including Own Damage, Recoveries, and Third Party claims, and possess skills in policy interpretation, stakeholder communication, and time management.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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