Complaints Administrator at Lendtable

England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Prior experience in an administrative role
Strong knowledge of using spreadsheets, customer databases, and email (preferably Google-based)
Experience working in a highly regulated or legal environment
Excellent eye for detail
Good organisation, prioritisation, and time management skills
Ability to work under pressure with a high volume of data to regulatory deadlines following detailed procedures

Responsibilities

Log, assign, coordinate, administer, and process data rights requests and customer complaints
Manage a varied workload, prioritising tasks to support the wider Complaints Department
Perform general administration for the Complaints Team
Log communications, data rights requests, and complaints from customers and third parties across various channels
Verify identities of data subjects to ensure requests are legitimate and comply with security protocols
Issue acknowledgements and other standard and regulatory communications
Respond to customer enquiries
Update customer internal records
Process data rights requests in compliance with data protection regulations
Work closely with the Complaints Team to support resolving complaints about loans, cards, and auto-finance products, prioritising according to customer circumstances

Skills

Key technologies and capabilities for this role

Complaints ManagementData Rights ProcessingTask PrioritisationOrganisational SkillsCustomer ServiceAdministrative SupportDetail-Oriented

Questions & Answers

Common questions about this position

Is this a remote or hybrid role?

This is a hybrid position.

What skills are required for the Complaints Administrator role?

The role requires prior experience in an administrative role, strong knowledge of using spreadsheets, customer databases, and email (preferably Google-based), and experience in a highly regulated or legal environment with an excellent eye for detail.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Lendable?

Lendable fosters a culture of ownership, working in small teams of exceptional, resourceful people, providing excellent customer service, encouraging feedback to improve services, and speaking up to drive business growth.

What makes a strong candidate for this Complaints Administrator role?

A strong candidate has prior administrative experience, proficiency with spreadsheets, customer databases, and Google-based email, plus experience in regulated environments and keen attention to detail to manage varied workloads effectively.

Lendtable

Provides credit lines for retirement contributions

About Lendtable

Lendtable helps employees increase their long-term wealth by providing lines of credit for retirement and employee stock purchase plans (ESPP). This service allows employees to contribute to their 401(k) plans or ESPPs without reducing their take-home pay, enabling them to take full advantage of employer matching contributions. The application process is straightforward, and Lendtable earns revenue through fees on the credit extended. The company's goal is to maximize retirement savings for employees of large corporations while keeping their monthly budgets intact.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$22.5MTotal Funding

SERIES_ACompany Stage

Fintech, Financial ServicesIndustries

11-50Employees

Risks

Rising interest rates may increase Lendtable's cost of capital.

Increased competition from fintech startups could erode Lendtable's market share.

Regulatory scrutiny on retirement-focused financial products could impact Lendtable.

Differentiation

Lendtable offers unique credit lines for 401(k) and ESPP contributions.

The company targets employees of Fortune 500 companies for its services.

Lendtable's model allows wealth-building without reducing take-home pay.

Upsides

Increased employer interest in financial wellness boosts demand for Lendtable's services.

SECURE 2.0 Act encourages higher retirement savings, benefiting Lendtable.

Growing ESPP offerings align with Lendtable's focus on stock purchase plans.

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