Complaint Investigation Technician (2nd Shift) at Abbott

Alameda, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

1-2 years of college or high school diploma with relevant experience
Good organizational, written, oral and interpersonal skills
Good computer skills
Basic mathematical skills
Able to work 2nd shift

Responsibilities

Perform routine testing in a laboratory setting of medical devices associated with returns due to customer complaints, while ensuring timely closure
Handle multiple tasks effectively and efficiently in a team environment with minimal supervision
Document investigation activities clearly and accurately, utilizing software applications, computers and databases and maintain files per procedures
Ensure proper transfer of the returned product to next stage of investigation according to documented priorities
Store not confirmed returned products in appropriate location per established procedures, for subsequent retrieval
Safely perform routine testing and receiving of returned products due to customer complaints and document investigation activities clearly and accurately in a timely manner
Adhere to procedures and work instructions throughout
Understand the priorities of investigation as outlined in the procedures and as assigned by the laboratory supervisor
Ensure that product returned is handled appropriately, investigated safely and accurately in a timely manner consistent with established procedures
Responsible for compliance with applicable Corporate and Divisional Policies and performing other duties as assigned by management

Skills

laboratory testing

medical devices

complaint investigation

documentation

software applications

databases

data entry

quality control

teamwork

multitasking

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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