Community Operations Specialist - Europe at Plaid

Amsterdam, North Holland, Netherlands

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, TechnologyIndustries

Requirements

1+ years of experience in a customer-facing role such as community management, social media management, or technical support
Native French speaker. Fluent in English
A genuine passion for and curiosity about AI, software, or consumer technology products
A strong sense of empathy and a user-centric mindset, with a natural desire to help people solve problems
Ability to work independently and manage multiple tasks in a fast-paced, remote-first environment
Preferred Qualifications
A Natural Community Builder: demonstrated passion for online communities, whether through personal projects, volunteer moderation, or as an active, helpful member on platforms like Discord, Reddit, or other forums
Curious and Analytical Mindset: possess a knack for identifying patterns in conversations and are driven by a desire to understand the "why" behind user feedback, even without formal data analysis experience
Resourceful Problem-Solver: clever and adaptable, able to think on one's feet and confidently navigate ambiguous situations to find solutions independently
Exceptional Communicator: excellent ability to translate complex technical ideas into simple, clear, and empathetic language for any audience
Fast Learner: tech-savvy and show a high aptitude for mastering new software and tools quickly, with or without prior direct experience with platforms like Zendesk or Jira

Responsibilities

Serve as the voice of our brand in our online communities, actively engaging with users, answering questions, and enforcing community guidelines to ensure a safe and constructive environment
Act as a first responder for user-reported issues, troubleshooting problems, and escalating complex bugs with clear, concise data to our Product and Engineering teams
Champion the voice of the customer by analyzing community conversations to identify trends, synthesize feedback, and deliver actionable insights that will directly influence our product roadmap
Partner with Product, Marketing, and Sales teams to execute community-facing initiatives, such as feature launches, user feedback surveys, and online events
Help build and scale our community programs, including identifying and nurturing relationships with super users and brand advocates to foster a self-sustaining ecosystem

Skills

Community Management

User Engagement

Community Guidelines

Troubleshooting

Customer Voice Analysis

Bug Reporting

Product Feedback

Online Communities

Plaid

Connects financial accounts to apps securely

About Plaid

Plaid simplifies financial data management for individuals and businesses by connecting various financial accounts to apps and services. Its main product is a set of APIs that allow developers to integrate financial data into their applications, enabling users to track spending, initiate payments, and access financial services all in one place. Plaid serves a wide range of clients, including app developers and financial institutions, and is used by popular apps like LendingTree and Square. Unlike many competitors, Plaid focuses on providing a comprehensive and scalable platform that supports various financial use cases, such as transactions and identity verification. The company's goal is to enhance the way users interact with their financial data, making it easier and more secure.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$714.3MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

We've got you covered: From medical, life, and 401ks, we’re here to support your physical, mental, and financial wellbeing.

Everyone is an owner: We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids.

Vacation your way: We want to make sure you have time to meet your personal needs with unlimited PTO and two weeks of synchronous, company-wide vacation.

Grow your skills: Every Plaid is in control of their career development with our learning stipends, tools, and trainings.

Risks

Increased competition from API-based banking solutions like FIS's Code Connect platform.

Potential legal challenges, such as PNC's lawsuit over trademark issues.

Demand for enhanced transparency and security in financial data sharing.

Differentiation

Plaid offers seamless financial data integration through robust APIs for diverse clients.

Plaid's Pay by Bank for Bill Pay provides a cost-effective recurring payment solution.

Plaid's strategic partnerships enhance its value proposition in payroll and payment sectors.

Upsides

Plaid's expansion into the Triangle area indicates growth and increased hiring potential.

Partnership with Dwolla enhances Plaid's presence in the secure payments sector.

Collaboration with Ansa expands market reach through pay-by-bank capabilities for merchants.

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