[Remote] Communications and Social Media Specialist at Paddle

United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Fintech, TechnologyIndustries

Requirements

A strong storyteller with a sharp grasp of tone, timing, and digital culture
Organised and detail-oriented — comfortable managing multiple moving parts across channels
Curious about the intersection of media, social, and brand reputation
Skilled at writing short, engaging copy and adapting messaging for different audiences
Experienced with social management and monitoring tools (e.g. Sprout, Buffer, Brandwatch)
Calm under pressure, with sound judgement and an instinct for when to escalate
Excited by working in a fast-moving tech environment with global visibility

Responsibilities

Manage Paddle’s day-to-day social media activity across LinkedIn, X, and other key channels
Translate campaigns, product updates, and cultural moments into engaging, high-quality posts
Monitor mentions, comments, and sentiment; triage issues using clear escalation playbooks
Support the Head of Comms with press office operations: coverage tracking, briefing packs, and media list management
Draft and proof short releases, quotes, and talking points based on approved messaging
Compile and circulate weekly coverage reports and social dashboards
Maintain comms and social calendars, trackers, and templates for efficiency
Partner with Customer Support and Risk teams to ensure consistent tone and swift responses
Build relationships with internal teams to source stories, thought leadership, and culture moments

Skills

X (Twitter)

Social Media Management

Press Office

Media Tracking

Coverage Reporting

Copywriting

Sentiment Monitoring

Content Calendars

Brand Storytelling

Influencer Management

Paddle

Platform for SaaS billing and compliance

About Paddle

Paddle simplifies software sales for SaaS companies by providing a platform that manages billing, payments, tax compliance, and customer support. Its tools allow developers to focus on product development instead of administrative tasks. Paddle's all-in-one solution includes payment processing, subscription management, invoicing, and compliance with international tax laws, helping clients streamline operations and scale efficiently. The company earns revenue through transaction fees and subscription plans, aligning its success with that of its clients. Paddle's platform is flexible, easy to configure, and offers extensive API documentation for seamless integration. It also supports webhook notifications for real-time updates. The goal of Paddle is to be a vital partner for software companies aiming to grow internationally while managing the complexities of tax and compliance.

London, United KingdomHeadquarters

2012Year Founded

$283.4MTotal Funding

SERIES_DCompany Stage

Enterprise Software, FintechIndustries

201-500Employees

Benefits

Competitive compensation & share options

Private healthcare & mental health coaching

Flexible time off

Learning & development

Family leave

Wellbeing points

Transportation subsidies

Home workstation budget

Risks

Emerging payment platforms may erode Paddle's market share.

Slower SaaS industry growth could impact Paddle's transaction-based revenue model.

Rising churn rates in SaaS could lead to decreased revenue for Paddle.

Differentiation

Paddle offers a unique Merchant of Record model for SaaS companies.

The platform integrates billing, payments, and tax compliance into a single solution.

Paddle's API and webhook features enable seamless integration for developers.

Upsides

Paddle's AI Launchpad supports the growing trend of AI-powered SaaS solutions.

The new billing features cater to the demand for hyperlocalised payments.

Paddle's all-in-one platform is attractive amid rising churn rates and tighter budgets.

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