Commercial Lines Service Team Sr. Manager - Digital at Acrisure

Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, FintechIndustries

Requirements

Strong organizational and time management skills, along with a demonstrated attention to detail
Superior skills in leadership, employee development, and employee engagement
Professional verbal and written communication skills
Strong ability to analyze, interpret, and communicate financial data and reporting
Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect
Ability to make appropriate and timely critical business decisions
Effective change management, time management, and follow-up skills
Proven record of accomplishment in leading a team in a fast-paced work environment
Proficient computer skills with agency management software systems
Travel up to 25%
Bachelor’s degree or higher is preferred, or equitable experience
Knowledge of principles of the insurance industries with a minimum 10 years of technical commercial lines insurance experience
Property & Casualty license required
Minimum 5 years successfully leading a team
Proficient computer skills with EPIC agency management software and digital tools

Responsibilities

Lead all commercial lines operations aligned to the division to ensure the best client experience possible
Recruit and lead the Commercial Lines Service Team supporting transferred accounts, providing guidance, support, feedback, conducting performance evaluations, and addressing performance issues
Oversee the day-to-day functions of the commercial lines support staff
Ensure clients receive an exceptional customer service experience, including monitoring client interactions, addressing escalated issues, and implementing strategies to improve customer satisfaction
Collaborate closely with the Divisional Commercial Lines Placement Leader to achieve department goals
Develop a training program for new CL Account Managers and support staff and implement a training plan
Collaborate with Digital and Divisional leadership to execute operational initiatives that support key performance metrics (e.g., organic growth, cross-sales, digital self-service, placement and retention goals)
Develop, implement, and maintain standard operating practices to include the utilization of technology and AI agent enablement tools
Lead monthly meetings with the Commercial P&C Service leads to review workflows, procedures, staffing and performance needs and report back to the Commercial Lines Practice leader
Collaborate with HR concerning personnel management and employee relations

Skills

Team Leadership

Customer Service

Account Management

Performance Evaluation

Process Improvement

Client Satisfaction

Operations Management

Recruitment

Collaboration

Commercial Lines

Acrisure

Insurance broker specializing in risk management

About Acrisure

Acrisure provides insurance and risk management services through a network of independent insurance agencies known as Agency Partners. This model allows Acrisure to offer tailored solutions to a diverse clientele, including business owners and institutions in sectors like agriculture, arts, and waste management. The Agency Partners maintain local relationships while leveraging Acrisure's global resources, ensuring personalized service. The company generates revenue by earning commissions and fees from insurance policies sold through its partners, fostering a mutually beneficial relationship. Acrisure's goal is to combine local expertise with global capabilities to deliver high-quality insurance solutions.

Grand Rapids, MichiganHeadquarters

2005Year Founded

$19.5MTotal Funding

DEBTCompany Stage

Financial ServicesIndustries

1,001-5,000Employees

Risks

Increased competition from fintech firms may challenge Acrisure's market share.

Rapid expansion could lead to integration risks and cultural clashes.

Strategic alliances may result in conflicts of interest or operational inefficiencies.

Differentiation

Acrisure's unique model leverages a global network of independent Agency Partners.

The company combines local expertise with global resources for tailored client solutions.

Acrisure's rapid growth is driven by strategic partnerships and innovative insurance products.

Upsides

Acrisure's expansion into new markets like Bermuda strengthens its global presence.

The appointment of industry veterans enhances Acrisure's leadership and growth potential.

Winning 'Broker of the Year' boosts Acrisure's reputation and client trust.

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