Collections Specialist at TrueML

Lenexa, Kansas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Services, Collections, FintechIndustries

Requirements

High school diploma or GED
Excellent communication skills
Skilled negotiator with ability to solve problems and resolve conflicts
Strong critical thinking abilities and keen eye for detail
Driven and motivated by achieving results
Adaptable and resilient in a fast-paced environment
Ability to manage multiple priorities
Empathetic and compassionate with commitment to best-in-class customer service
High sense of ownership, resilience, and reputation of dependability
Bonus: Prior experience in sales, customer retention, or handling objections and rejections

Responsibilities

Use communication and negotiation skills to connect with consumers, understand their financial situations, and guide them to resolve outstanding balances
Proactively manage all communication channels (inbound/outbound calls, email, chat) to establish payment plans and reach account resolution goals
Uphold highest quality and compliance standards while applying an empathetic approach to debt recovery
Collaborate within a call center team to innovate and help consumers achieve financial stability

Skills

Key technologies and capabilities for this role

communicationnegotiationsalesempathycustomer service

Questions & Answers

Common questions about this position

What career growth opportunities are available for Collections Specialists?

This role serves as a proven career launchpad, with former team members advancing to leadership positions, technical roles like AI Developers and IT professionals, and critical back-office roles in processes, compliance, HR, and recruiting.

Is this position remote or onsite?

The position requires onsite work, as the company is holding onsite interviews on September 27th and 29th.

What skills are required for the Collections Specialist role?

Candidates need excellent communication and negotiation skills, a natural ability to persuade and influence positive outcomes, solution-oriented problem-solving, and a driven, detail-oriented approach. Prior experience in sales, customer retention, or handling objections is a bonus.

What is the company culture like at TrueAccord?

TrueAccord emphasizes an empathetic and efficient approach to collections, with a vibrant call center team that innovates and collaborates to help consumers achieve financial stability. The culture values motivated, empathetic individuals who love helping people.

What is the salary or compensation for this role?

This information is not specified in the job description.

TrueML

Fintech solutions for debt collection and management

About TrueML

TrueML operates in the financial technology sector, focusing on enhancing the financial services experience for consumers. Its main product, TrueAccord, is a digital platform that streamlines debt collection and recovery, using intelligent technology to improve outcomes for businesses while ensuring a positive experience for consumers. TrueML also offers True Life Solutions, which includes consumer-facing tools like Engage, a communication platform that connects consumers with debt collectors and creditors, helping them manage and pay down debts. Unlike many competitors, TrueML emphasizes inclusivity and customer-friendliness in its approach to financial services. The company's goal is to make financial services accessible to everyone, regardless of their financial situation, and to transform the often challenging experience of managing debts into a more manageable and respectful process.

16011 College Blvd Suite 130, Lenexa, KS 66219, USAHeadquarters

2013Year Founded

$199.9MTotal Funding

VENTURE_UNKNOWNCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Family Planning Benefits

Mental Health Support

Wellness Program

Risks

Emerging fintech startups may erode TrueML's market share with similar solutions.

Consumer privacy regulations like GDPR could impact TrueML's operations significantly.

Economic downturns may challenge TrueML's ability to recover debts effectively.

Differentiation

TrueML uses machine learning to personalize debt collection outreach across digital channels.

TrueAccord platform optimizes debt recovery while enhancing customer experience and brand loyalty.

True Life Solutions offers tools like Engage to help individuals manage and pay down debts.

Upsides

Retain product recovered $375 million in past-due balances since January 2023.

Thomas Overton's appointment as CTO enhances focus on machine learning capabilities.

Retain reduces operational costs by automating delinquency communications, increasing efficiency.

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