DFIR Recovery Specialist
At-BaySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Financial Services, Collections, FintechIndustries
Requirements
- High school diploma or GED
- Excellent communication skills
- Skilled negotiator with ability to solve problems and resolve conflicts
- Strong critical thinking abilities and keen eye for detail
- Driven and motivated by achieving results
- Adaptable and resilient in a fast-paced environment
- Ability to manage multiple priorities
- Empathetic and compassionate with commitment to best-in-class customer service
- High sense of ownership, resilience, and reputation of dependability
- Bonus: Prior experience in sales, customer retention, or handling objections and rejections
Responsibilities
- Use communication and negotiation skills to connect with consumers, understand their financial situations, and guide them to resolve outstanding balances
- Proactively manage all communication channels (inbound/outbound calls, email, chat) to establish payment plans and reach account resolution goals
- Uphold highest quality and compliance standards while applying an empathetic approach to debt recovery
- Collaborate within a call center team to innovate and help consumers achieve financial stability
Skills
communication
negotiation
sales
empathy
customer service
TrueML
Fintech solutions for debt collection and management
About TrueML
TrueML operates in the financial technology sector, focusing on enhancing the financial services experience for consumers. Its main product, TrueAccord, is a digital platform that streamlines debt collection and recovery, using intelligent technology to improve outcomes for businesses while ensuring a positive experience for consumers. TrueML also offers True Life Solutions, which includes consumer-facing tools like Engage, a communication platform that connects consumers with debt collectors and creditors, helping them manage and pay down debts. Unlike many competitors, TrueML emphasizes inclusivity and customer-friendliness in its approach to financial services. The company's goal is to make financial services accessible to everyone, regardless of their financial situation, and to transform the often challenging experience of managing debts into a more manageable and respectful process.
16011 College Blvd Suite 130, Lenexa, KS 66219, USAHeadquarters
2013Year Founded
$199.9MTotal Funding
VENTURE_UNKNOWNCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees
Benefits
Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
401(k) Retirement Plan
Family Planning Benefits
Mental Health Support
Wellness Program
Risks
Emerging fintech startups may erode TrueML's market share with similar solutions.
Consumer privacy regulations like GDPR could impact TrueML's operations significantly.
Economic downturns may challenge TrueML's ability to recover debts effectively.
Differentiation
TrueML uses machine learning to personalize debt collection outreach across digital channels.
TrueAccord platform optimizes debt recovery while enhancing customer experience and brand loyalty.
True Life Solutions offers tools like Engage to help individuals manage and pay down debts.
Upsides
Retain product recovered $375 million in past-due balances since January 2023.
Thomas Overton's appointment as CTO enhances focus on machine learning capabilities.
Retain reduces operational costs by automating delinquency communications, increasing efficiency.
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