Collections Agent at Above Lending

Houston, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, LendingIndustries

Requirements

High school diploma or equivalent; Associate’s or Bachelor’s degree in related field is preferred
Minimum of 2 years experience in account resolution, collections, or a related role within financial services
Strong understanding of financial products, services, and regulations
Excellent verbal and written communication skills
Ability to negotiate and resolve conflicts effectively
Strong analytical and problem-solving skills
Proficiency in Microsoft Office Suite and experience with CRM software
High level of integrity and commitment to maintaining client confidentiality
Ability to work independently and as part of a team in a fast-paced environment
Availability to work 10am to 7pm shifts

Responsibilities

Review and analyze delinquent accounts to determine the best course of action for resolution
Contact clients via phone and email to discuss their accounts and provide solutions for repayment and long term goals
Negotiate repayment plans with clients in a professional and empathetic manner
Document all interactions and agreements with clients in the company’s system accurately and promptly
Conduct skip tracing activities to locate hard-to-reach or unresponsive customers using various investigative tools and techniques
Monitor accounts to ensure compliance with agreed-upon payment plans
Collaborate with internal departments, such as Customer Service and Special Handling, to resolve complex account issues
Maintain up-to-date knowledge of company policies, procedures, and regulatory requirements related to account resolution
Provide excellent customer service and support to clients throughout the resolution process
Identify and escalate unresolved issues to the Operations Manager when necessary
Participate in team meetings and training sessions to stay informed about industry trends and updates

Skills

Key technologies and capabilities for this role

Skip TracingNegotiationAccount AnalysisCustomer ServiceDocumentationRegulatory CompliancePayment PlansPhone CommunicationEmail Communication

Questions & Answers

Common questions about this position

What is the pay range for the Collections Agent position?

The position pays $18 - $22 an hour, and in addition to base compensation, it qualifies for commission.

What shifts are available for this role?

Agents must be available to work the shift from 10am to 7pm.

What skills and experience are required for the Collections Agent role?

Requirements include a high school diploma (Associate’s or Bachelor’s preferred), minimum 2 years in account resolution or collections, strong communication and negotiation skills, analytical abilities, proficiency in Microsoft Office and CRM software.

What benefits does Above Lending offer?

Benefits include considerable employer contributions for health, dental, and vision programs, generous PTO, paid holidays, paid parental leave, and a 401(k) matching program.

What makes a strong candidate for this Collections Agent position?

Strong candidates have 2+ years in collections or financial services, excellent negotiation and communication skills, analytical problem-solving abilities, CRM experience, and the ability to work independently in a fast-paced team environment.

Above Lending

Financial services for debt management and lending

About Above Lending

Above Lending provides financial services that simplify the lending process and assist clients in managing their debt. The company offers straightforward financial products that help individuals achieve their personal finance goals. Clients benefit from competitive interest rates and personalized support from loan specialists, making credit more affordable and accessible. Above Lending primarily targets individuals who want to take control of their debt and enhance their financial well-being. Unlike many competitors, Above Lending focuses on transparency and personalized service, ensuring that clients understand their options. The goal of Above Lending is to help borrowers attain financial stability and reach their financial aspirations.

Northbrook, IllinoisHeadquarters

2019Year Founded

$200MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Unlimited Paid Time Off

401(k) Company Match

401(k) Retirement Plan

Professional Development Budget

Risks

Rising interest rates may reduce demand for Above Lending's loan products.

Increased competition from fintech startups could erode market share.

Declining consumer credit scores may increase loan default risks.

Differentiation

Above Lending offers personalized support from dedicated loan specialists.

The company focuses on making credit more affordable and accessible.

Above Lending simplifies the lending process for better client experience.

Upsides

Closed a $200 million facility to fund loan book growth.

Increased demand for digital lending platforms boosts Above Lending's market potential.

Growing interest in financial literacy can enhance Above Lending's educational offerings.

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