Cloud Ops Engineer - Azure (AU MSP, WFH) Contractual

Position Overview

• Location Type: Remote
• Employment Type: Contract
• Job Type: Full Time
• Salary: P125,000 to P150,000 (Monthly Package)
• Schedule: Monday – Friday (06:30 AM - 03:30 PM PHT)

This is a 1-year full-time contractual role offering technical support and cloud environment management within a client’s cloud infrastructure.

Requirements

• Formal qualifications in cloud infrastructure or a related field.
• Certifications in Azure, AWS (nice to have).
• Demonstrable experience working in an MSP to deliver outstanding service outcomes.
• Demonstrable experience working with automation first principles.
• Demonstrable knowledge of IT security frameworks (ISO 27001, PCI, CIS).
• Strong understanding of SLAs and commercial support models.
• Experience working with general support ticketing systems.
• Knowledge of complementary cloud technologies and architectures including databases (MySQL, MSSQL), storage and backup technologies.
• Linux and Windows system administration and troubleshooting skills.
• Understanding of internet backbone technologies (DNS, TLS, TCP/IP, CDNs).
• Knowledge of CI/CD pipelines (GitHub, BitBucket, GitLab, Azure DevOps).
• Understanding of Powershell, Bash, Python and other scripting languages.
• Experience working with best-of-breed support and monitoring tools, such as Datadog and Opsgenie.
• Experience performing monthly maintenance tasks such as patch management, backups, reporting etc.
• Knowledge of Windows Server 2016 and 2019 installation, configuration and migration.
• Knowledge of firewall and intrusion prevention systems.

Nice to Have

• Experience in retail, financial, healthcare, and tourism markets.
• Experience using Zendesk ticketing system.
• Scripting for automation and API consumption.
• Experience with Cloudflare
• Experience in supporting Datadog Monitoring and Alerting
• Datadog Certifications: Datadog Fundamentals, Log Management Fundamentals, APM and Distributed Tracing Fundamentals
• Experience working in an environment utilizing Confluence.
• Experience administering Zero-Trust networks.
• Understanding of SIEM and associated technologies.

Responsibilities

• Technical Support:
  • Manage & monitor service desk tickets per contracts and SLAs.
  • Action assigned tasks within client SLAs.
  • Perform daily support: monitoring, troubleshooting, ad hoc issue resolution per service standards.
  • Proactively monitor key client cloud environments using internal tools for performance, reliability, and security.
  • Develop & implement future-proofing services for client cloud environments (reliability & security).
• Assistance to Senior Engineers/Architects:
  • Assist Senior Engineers/Architects on complex client/internal projects.
• Security Support:
  • Support Services Manager in identifying/mitigating cloud security risks.
  • Implement & maintain strong security in client cloud infrastructure (threats, compliance).
• Knowledge Sharing:
  • Develop & share knowledge/documentation for support tasks & client environments with the team.
• Client Support (As Required):
  • Provide client updates to Account Managers.
  • Ensure client data is recorded/maintained in approved systems and updated for Account Manager.