Digital Product Support Associate
Alcon- Full Time
- Junior (1 to 2 years)
Candidates must possess a minimum of five years of experience in a high-volume lab setting, with digital dental labs being preferred, and at least three years of experience with 3Shape CAD/CAM digital design specifically focused on removables. Strong knowledge of removables dental systems and their digital components is required, along with customer service experience within the lab industry. The role requires empathetic communication skills and the ability to connect with doctors and understand their needs.
As a Clinical Support Expert, the individual will serve as the
Digital dental lab services and software
Dandy provides digital dentistry solutions to dental practices across the United States, enabling them to transition from traditional methods to modern digital techniques. Their services include digital scanning, design, and manufacturing of dental prosthetics such as dentures and implants. Dandy's proprietary Chairside software simplifies the scanning process, allowing dental professionals to perform complex procedures with greater accuracy and efficiency. Unlike competitors, Dandy offers their Chairside software for free, making it easier for practices to scan patients and submit lab cases. The company generates revenue through the manufacturing and sale of dental products based on these digital scans, along with providing clinical support and live scan feedback. Dandy's goal is to enhance patient experiences and improve operational efficiency for dental practices by facilitating the adoption of digital dentistry.