Clinical Specialist CRM - Salt Lake City at Medtronic

Salt Lake City, Utah, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, or computer programming
Reside within the assigned territory (Salt Lake City region)
Valid driver's license
Ability to be within assigned territory each day
Ability to work weekends, holidays, and occasionally weeknights as scheduled
Successfully complete CRM Field Technical Training (online and field-based), including post sign-off requirements for technical, implant, on-call, and troubleshooting support

Responsibilities

Provide technical support: Perform checks/interrogations of CRM medical device systems post sign-off, support implants of all CRM products post sign-off, provide on-call support evenings/weekends post sign-off, and troubleshoot as requested
Provide operational support: Assure completion of patient registration and hospital documentation, manage consignment and trunk inventory, provide additional inventory support, maintain software on programmers, and assist with daily coverage logistics
Provide educational support: Educate and train physicians, hospital personnel, and office staff on products/solutions post sign-off training; assist with training new Clinical Specialists and Sales Representatives post sign-off
Provide sales support: Partner with DSM, Sales Reps, and DM to learn market dynamics and customer needs; assist with obtaining customer POs; understand competitive landscape; independently identify customer needs/opportunities and provide feedback to support sales objectives
Ongoing technical development: Stay up to date on new products, solutions, and patient management offerings; complete all assigned training timely; perform other related duties as assigned

Skills

Key technologies and capabilities for this role

Cardiac Rhythm ManagementCRMMedical DevicesTechnical SupportSales SupportCustomer ServiceHealthcareTrainingClinical Support

Questions & Answers

Common questions about this position

Is this a remote position?

This is a remote position not located at a physical Medtronic site, but the candidate must reside within the assigned territory and drive to multiple accounts throughout the region.

What are the key responsibilities of a Clinical Specialist CRM?

The role involves providing technical support like device checks and implant support, operational support such as inventory management and documentation, and educational support by training physicians and staff on CRM products.

What work schedule is required for this role?

Clinical Specialists must be within their assigned territory each day, work a number of weekends and holidays during the quarter, and may be scheduled for weeknight call coverage as needed.

What training is provided or required for this position?

Candidates must successfully complete CRM Field Technical Training, including online and field-based training, and support activities post sign-off and training completion.

What makes a strong candidate for this Clinical Specialist role?

Strong candidates are collaborative, committed professionals with CRM technical knowledge, able to provide reliable support, be accountable, have a voice, take action, and meet customer expectations in a field-based territory role.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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