Clinical Operations Specialist (LPN)

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Who We Are:

Founded in 2016, K Health's mission is to deliver accessible, high-quality healthcare at scale. As a leading clinical AI company in primary care, K Health has developed a suite of clinical AI agents that enhance provider efficiency and improve patient outcomes across both online and in-person primary care settings. K Health's primary care platform engages patients through a personalized investigation, informed by relevant medical history from the EMR, to provide primary care providers with comprehensive insights and automated workflows at the point of care. Coupled with patient insights, K Health’s technology empowers providers to make individualized diagnoses and treatment decisions and deliver high-quality medicine at scale.

As a venture-backed startup trusted with nearly $400 million in funding, and a $900 million valuation as of July 2024, K Health is well-positioned for sustained future growth. We continue to partner with a growing roster of major health systems (Cedars-Sinai, Hackensack Meridian Health, Hartford HealthCare), enhancing accessibility and quality of care by pairing people with technology.

K Health is a modern healthcare company that is reinventing the patient, provider, and AI cooperative for a singular, digitally unified, high-quality care delivery mission. Our cross-functional approach integrates deep expertise in clinical care, operations, data science, product, consumer marketing, and engineering into one team that is transforming the experience of patients, providers, and the overall care delivery system. Join us in our mission to deliver smarter, simpler healthcare!

About the Role:

K Health has recently transitioned to a comprehensive care delivery model that will revolutionize patient care, and we invite you to join in this expansion as a Clinical Operations Specialist (LPN)!

You will play a pivotal role supporting virtual clinics by providing a best-in-class patient experience. This role will partner closely with our Medical Operations teams to support day-to-day operations across multiple clinics with clinical and non-clinical support staff. You will report directly to our Practice Manager.

What You'll Be Doing:

• Optimize and develop clinical workflows to support both clinician and patient experience.
• Develop mastery using EHR systems and our internal tools to help create best-in-class clinical workflow and processes.
• Receive, monitor, and analyze incoming lab results daily, following appropriate escalation procedures when necessary.
• Collaborate with key external vendors and suppliers to enable the delivery of lab and imaging services.
• Monitor clinic phone – handling patient, clinician, lab, and pharmacy calls.
• Work in collaboration with pharmacy, insurance, and enterprise partners on the resolution of escalated patient or partner issues.
• Required: On-call shifts monitoring Critical Lab Phone Line (24/7).
• Prepare prior authorization requests.
• Efficiently process and send EMR Requests.
• Additional clinical and administrative duties as required.

What We're Looking For:

• Licensed Practical Nurse (LPN) licensed and based in MA.
• At least 5 years of experience in healthcare operations.
• Must be comfortable with and willing to work a flexible schedule.
• Experience in telemedicine.
• Experience with Epic EMR and Salesforce is a plus.
• You are extremely well-organized, detail-oriented, and adaptable.
• You naturally prioritize your work and feel comfortable maintaining varying deadlines.
• Comfortable working independently as well as in a team environment.
• You are comfortable working within a highly ambiguous, fast-paced environment and can set priorities with minimal input from management.

Benefits & Perks:

• Monthly social committees for company events.
• 18 vacation days, 5 sick days, and 2 personal days.
• 9 company holidays.
• Stock options for every full-time employee.
• Paid parental leave.
• 401k benefit.
• Competitive health, dental, and vision insurance.