Clinical Data Reporter - Women's Health

Position Overview

Natera is seeking a Clinical Data Reporter to join the operations Reporting team. The primary duties involve reviewing test reports for accuracy of patient demographics, clinic information, and regulatory compliance in case-files. This role combines aspects of data entry and customer service.

• Salary: $18/hour plus swing shift differential
• Employment Type: Hourly
• Location Type: Not Specified

Schedules Available

• Sunday - Thursday - 3pm-12am CST

Primary Responsibilities

• Review test reports for accuracy of patient and test information, and issue reports to clinics via the Laboratory Information Management System (LIMS).
• Accurately document and update patient accounts with all received information and actions taken.
• Communicate electronically with Customer Care Specialists, Inside Sales Specialists, Clinical Laboratory Scientists, Genetic Counselors, and Engineering to gather required information.
• Respond to emails in a timely, friendly, and professional manner to foster positive inter-departmental relationships.
• Escalate unresolvable issues to the Clinical Data Reporting Team Lead or other designated resources.
• Participate in updating departmental standard operating procedures and databases to reflect current practices.
• Assist with mentoring and training new employees.
• Assist with resolving issues and escalations.
• Check for data accuracy, completeness, and documentation of each case.
• Send end-of-day reports.
• Perform other tasks as specified by the Manager/Supervisor/Leads.
• Regularly work with Protected Health Information (PHI) in both paper and electronic forms, accessing various technologies to do so.
• Complete mandatory training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance, and security within the first 30 days of hire.
• Maintain current status on Natera training requirements.

Qualifications

• High School diploma required.
• BS/BA degree (preferred).
• Previous computer experience required.
• Previous data entry experience preferred.

Knowledge, Skills, and Abilities

• Flexibility in work time and shift, as schedules may be modified to meet operational requirements.
• Proficiency in Microsoft Office applications.
• Basic typing skills with excellence in spelling and grammar.
• Knowledge of numeric, oral, and written language applications.
• Excellent attention to detail and organization skills.
• Adaptability to change and a self-starter mentality.
• Ability to handle challenging circumstances and a results-oriented approach.
• Demonstrated ability to work creatively amidst competing priorities to meet goals and objectives on time.
• Willingness to learn new tasks and a positive, service-oriented attitude.
• Effective critical thinking skills and the ability to exercise good judgment.
• Ability to perform required duties with a high degree of accuracy and attention to detail.
• Positive attitude and ability to work well with others.

Preferred Skills and Experience

• Experience with LIMS.
• Problem analysis and problem-solving skills.
• Data collection and maintenance experience.

Company Information

Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space, and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, and business professionals.