Clinical Account Specialist - Puerto Rico, Johnson & Johnson MedTech, Electrophysiology at Johnson & Johnson

Guaynabo, Guaynabo, Puerto Rico

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

MedTech, Healthcare, Medical Devices, CardiovascularIndustries

Requirements

Bachelor's degree required, preferably in Science or Engineering
Passion for improving cardiovascular care, particularly in electrophysiology, heart recovery, stroke, heart failure, and atrial fibrillation
Ability to provide expert clinical and technical support, troubleshooting, and training
Knowledge of company's systems, catheter equipment, BWI products, CARTO® modules, instructions for use, best practices, technical troubleshooting, scientific clinical literature, and new product information
Understanding of competitors' market strategy
Strong customer relationship-building skills with Physicians, Nurses, Technicians, Clinical and Hospital Administrators, Purchase Department, and staff
Efficient planning, scheduling, collaboration, and communication skills
Ability to deliver business results, take initiative, persevere through challenges, prioritize requests, maintain composure, and problem-solve in high-stress environments
Consultative selling techniques and ability to identify sales opportunities

Responsibilities

Provide expert clinical and technical support, troubleshooting, and training to Physicians, Electrophysiology Lab Staff, Technicians, and Nurses on company's systems and catheter equipment
Educate customers on BWI products through technical and clinical information and in-service trainings to optimize usage
Ensure effective servicing and functioning of products (maintenance, troubleshooting, software/hardware upgrades, connectivity) with the Equipment Division Team
Create awareness of solutions, support sales presentations, and introduce new technology/products to key opinion leaders and Hospital Staff
Advance BWI business goals and customer loyalty during procedures
Train BWI personnel on use of BWI products for EP ablation cases and CARTO® modules
Engage in diagnostic dialogue with internal/external partners and stakeholders to formulate solutions
Conduct strategic product conversations and high-level clinical discussions with customers/HCPs to drive utilization and loyalty
Model best practice consultative selling techniques and collaborate with peers to share best practices
Maximize customer case support through efficient planning/scheduling, driving collaboration and open communication
Stay current on company products, best practices, troubleshooting, literature, and new information
Develop customer relationships within and beyond the lab

Skills

Key technologies and capabilities for this role

ElectrophysiologyClinical SupportTechnical SupportTroubleshootingTrainingCatheter EquipmentIn-service TrainingMedical Device SalesCardiovascularAtrial Fibrillation

Questions & Answers

Common questions about this position

Is this a remote position or does it require being in Puerto Rico?

The position is located in Guaynabo, Puerto Rico, United States of America.

What are the key responsibilities of the Clinical Account Specialist?

Key responsibilities include providing expert clinical and technical support, troubleshooting, and training to physicians and lab staff, educating customers on products, ensuring equipment servicing, and supporting sales presentations.

What skills or experience are required for this role?

Expertise in clinical and technical support for electrophysiology systems and catheters, ability to educate and train customers, knowledge of CARTO modules, consultative selling techniques, and staying current on products and clinical literature are essential.

What is the company culture like at Johnson & Johnson MedTech?

The culture emphasizes innovation at the intersection of biology and technology, developing smarter, less invasive treatments, and elevating standards of care for patients with heart recovery, electrophysiology, and stroke.

What makes a strong candidate for this Clinical Account Specialist role?

Strong candidates are passionate about cardiovascular innovation, have expertise in electrophysiology products like CARTO modules, excel in clinical training and consultative selling, and can build relationships with physicians and stakeholders.

What is the salary or compensation for this position?

This information is not specified in the job description.

Johnson & Johnson

Healthcare products in pharmaceuticals and devices.

About Johnson & Johnson

Johnson & Johnson operates in the healthcare sector with three main areas: pharmaceuticals, medical devices, and consumer health products. In the pharmaceuticals segment, the company develops prescription drugs for various medical conditions such as cancer and infectious diseases. The medical devices segment provides products used in surgeries and other medical procedures, while the consumer health segment offers over-the-counter products, including baby care and personal health items. Johnson & Johnson generates revenue through direct sales and partnerships, and it invests significantly in research and development to create new products that meet the needs of consumers and healthcare providers. The company stands out from competitors by emphasizing diversity, equity, and inclusion in its workplace, fostering an environment where employees can share their perspectives. Its goal is to improve patient outcomes and enhance the overall health and well-being of individuals globally.

New Brunswick, New JerseyHeadquarters

1886Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

J&J faces a class action lawsuit in Australia over ineffective cold and flu medications.

Former J&J executives joining other firms could lead to increased competition.

Ongoing legal battles, like the lawsuit against Cigna, pose financial liabilities for J&J.

Differentiation

J&J operates in three segments: pharmaceuticals, medical devices, and consumer health.

The company invests heavily in R&D for innovative medical solutions and products.

J&J is committed to diversity, equity, and inclusion in its workplace culture.

Upsides

J&J's collaboration with Helsinki University Hospital focuses on value-based healthcare models.

The rise of personalized medicine offers J&J opportunities in targeted therapies.

Increased focus on digital health solutions presents expansion opportunities for J&J.

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