Client Support Specialist

Employment Type: Full-time Location Type: Remote Salary: [Salary information not provided]

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses worldwide. We are involved in redefining lending practices, uncovering and preventing fraud, simplifying healthcare, creating marketing solutions, and gaining deeper insights into the automotive market. We achieve this through our unique combination of data, analytics, and software. Experian also assists millions of individuals in realizing their financial goals, helping them save time and money.

Our operations span various markets, including financial services, healthcare, automotive, agribusiness, and insurance, among many others. We are committed to investing in our people and advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we employ 22,500 people across 32 countries. Our corporate headquarters are located in Dublin, Ireland.

Learn more at experianplc.com.

Job Description

The Client Support Specialist role at Experian is designed to support and engage in sales activities for Experian Preferred clients and prospects. The primary goals are to develop new business relationships and strengthen existing client partnerships. A background in customer service is essential. Experian is seeking a candidate capable of managing a diverse range of responsibilities for multiple clients. This position offers comprehensive training and resources to support professional development and a long-term career path in field sales.

The role reports to the Director of Client Success.

Main Responsibilities

• Maintain up-to-date knowledge of client environments and identify opportunities for Experian product applications.
• Coordinate client communications regarding product and service changes.
• Conduct meetings with clients and prospects using phone and web-based tools.
• Identify cross-sell and up-sell opportunities, either leading these initiatives or referring them to appropriate sales personnel.
• Research sales and service opportunities for potential clients.
• Provide customer intelligence to sales and marketing teams.
• Train users on Experian services.
• Communicate client account needs to internal team members.
• Maintain contact with product and service users to foster stronger relationships.
• Manage batch programs, assist with DaaS implementation, consult on compliance matters, handle cross-selling and upselling, submit invoice credits/debits, manage client audits, set up subcodes, train clients, and manage reports.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of customer-facing/support experience.
• Knowledge of the consumer credit reporting marketplace and related areas.
• Comfortable operating within a team-based selling approach with enthusiasm.
• Proven ability to learn independently and within structured environments.
• Willingness to volunteer for activities as part of a team-based account selling approach.
• Working knowledge of the Salesforce.com CRM system.

Additional Information

• This is a permanent hybrid role based in Costa Rica. Relocation assistance is not available.

Culture at Experian

"Our uniqueness is that we value yours."

Experian's culture, people, and environments are key differentiators. We prioritize our people's agenda, focusing on:

• Diversity and Inclusion
• Work/Life Balance
• Flexible Work arrangements
• Professional Development
• Employee Engagement
• Collaboration
• Wellness
• Rewards & Recognition
• Volunteering opportunities, and more.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home options, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding leave, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together.

Find out what it's like to work for Experian by clicking here. #LI-Hybrid

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive, and diverse team where people love their work and love working together. We believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow.