Client Services Associate (Hospitality) at RPS North America

Chicago, Illinois, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Hospitality, Real Estate, Facilities ManagementIndustries

Requirements

High school diploma required; degree in hospitality or related field preferred
Experience in client-facing or hospitality roles within a corporate setting
Strong communication, organization, and problem-solving skills
Tech-savvy, adaptable, and proactive in a fast-paced environment

Responsibilities

Greet and welcome clients and guests with a friendly and professional demeanor
Foster positive relationships with clients, understanding their unique needs and preferences
Proactively engage with clients, offering assistance and ensuring their comfort and satisfaction
Create and maintain client preference profile book for personalized service points
Execute surprise and delight programming to help mold office culture
Act as the central point of contact for clients, managing requests and coordinating services efficiently
Monitor and maintain client service requests, ensuring timely follow-up and resolution
Provide information on local amenities, restaurants, transportation, and other services
Assist with arranging transportation and accommodation for clients when necessary
Facilitate restaurant reservations, transportation services, and local experiences tailored to clients' preferences
Coordinate catering services for client meetings and events, ensuring high level of service and presentation
Assist in planning and executing special events, including setup, decorations, and guest management
Perform regular floor walks to ensure floor supports are well-stocked and common areas are clean and orderly
Ensure printers are functioning, stocked with paper, and unclaimed print jobs are secured or discarded per policy
Ensure common areas are neat, organized, and welcoming, including reception and client lounges
Monitor and restock supplies such as beverages and reading materials, maintaining ambiance
Hand deliver office supplies to client desks
Provide support for document scanning
Solicit and gather feedback from clients to improve services
Analyze feedback data to implement improvements and enhance client satisfaction
Be familiar with emergency procedures and guide clients/guests in emergencies
Act as a point of contact in emergency situations, ensuring clients' safety and well-being

Skills

Key technologies and capabilities for this role

Client ServicesHospitalityAdministrative SupportConcierge ServicesClient EngagementOffice CoordinationCustomer Relationship Management

Questions & Answers

Common questions about this position

What are the typical working hours for this position?

The typical working hours are Mondays to Fridays, from 8:00AM/8:30AM to 5:00PM/6:00PM.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What salary or compensation can I expect for this role?

This information is not specified in the job description.

What key skills or qualities are needed for the Client Services Associate role?

Key qualities include a friendly and professional demeanor, proactive client engagement, strong organizational skills for managing requests and services, and the ability to create personalized, memorable experiences.

What is the team structure like for this position?

The Client Services Associate reports to the Client Services Supervisor, Client Services Manager, or equivalent leadership, and works proactively with the Experience Team.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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