Client Service Associate at RPS North America

Westlake, Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Facilities ServicesIndustries

Requirements

High School Diploma (or equivalent) required
2+ years relevant work experience preferred
Ability to work independently with minimal supervision
Pallet jack, pull cart/dolly and handheld scanner experience preferred
Ability to work assigned work hours determined by manager plus occasional overtime on short notice
Strong verbal and written communication skills
Excellent customer service skills with a hospitality mindset
Current knowledge or ability to learn computer-based systems required for functions of position, especially Microsoft Office
Knowledge and understanding of shipping & receiving procedures
Good organization and time management skills
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs
Ability to lift or move 20-40 lbs. or greater, frequently
Ability to walk, bend, kneel, stand, and/or sit for an extended period
Manual dexterity required for operating office machinery (desktop/laptop, phone, copy machines, binding equipment, etc.)
Able to sit for 2-3 hours at a time processing data and creating shipping labels
Ability to work in an environment with changing climate conditions (e.g., hot weather, rain/snow and cold temperatures)

Responsibilities

Provide 5-star customer service to all employees (in all forms of communication)
Receive inbound mail & packages, use handheld scanner to capture package information in package tracking system, relocate items from loading dock to mail center or appropriate internal recipient
Handle all items received through adherence to all safety & security requirements and quality assurance processes
Send outgoing mail & packages utilizing postage meter and shipping software application
Review and reply to email inquiries regarding incoming items, answer phone calls from site staff, assist clients who walk up to mail center
Light cleaning duties as assigned including maintaining the mail center and mail stations in a neat, orderly fashion
Cross train in other areas of mailroom operations
May be required to drive a company vehicle on occasion
Adhere to all required policies and procedures
Maintain a professional appearance and attitude at all times
Other duties as assigned by supervisor or manager
Provide exceptional office and mail services, including shipping & receiving of mail & packages, fulfilling requests for document printing, delivering mail & packages to site staff, inventory of paper & supplies in copy rooms, providing basic copier support including changing toner cartridges and other light facilities responsibilities

Skills

Key technologies and capabilities for this role

customer servicemail handlingpackage trackingshipping softwarepostage metercopier supportinventory managementhandheld scanner

Questions & Answers

Common questions about this position

What qualifications are required for the Client Services Associate role?

A High School Diploma or equivalent is required, with 2+ years of relevant work experience preferred. Key skills include strong verbal and written communication, excellent customer service with a hospitality mindset, good organization and time management, and knowledge of shipping and receiving procedures.

What does the Client Services Associate do on a daily basis?

The role involves providing 5-star customer service, handling inbound and outbound mail and packages using scanners and shipping software, inventory management, basic copier support, light cleaning, and other facilities tasks while maintaining a professional image.

Is remote work an option for this position?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Client Services Associate position?

Candidates with a High School Diploma, 2+ years of relevant experience, ability to work independently, experience with pallet jacks, scanners, and shipping procedures, plus excellent customer service skills and a hospitality mindset stand out.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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