Client Access Representative at BrightAI

Columbia, Missouri, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High school diploma or GED
Previous customer service experience preferred
Excellent oral, written, and interpersonal communication skills
Strong customer service orientation skills
Ability to multi-task while being a team player
Excellent organization skills
Excellent typing skills and ability to work with a computer
Reliable transportation to get to the assigned area
Successful completion of background check (including criminal record, driving record, abuse/neglect, and fingerprint check)
Completion of New Hire Orientation and all training requirements (including Relias annually)
Current driver’s license, acceptable driving record, and current auto insurance
Physical ability for sedentary work

Responsibilities

Perform receptionist and clerical duties, including scheduling clients, collecting payments, and maintaining current and updated client paperwork
Greet clients, verify personal information (address, telephone, etc.), verify method of payment and insurance, collect co-payments, enter information into the computer system, and provide requested information
Schedule clinicians’ appointments and obtain clients' benefits and eligibility
Handle bumping, canceling, and no-show appointments according to established processes
Work with clients, families, and/or staff to resolve problems during visits
Provide leadership with perceptions of clinician office practice services
Request, prepare, and ensure completeness of client health records
Collect payments, make changes, complete receipts, and record transactions appropriately
Compare daily cash amounts against transactions to ensure records balance
Verify and coordinate client referrals
Effectively utilize Electronic Medical Records applications
Answer phone system, handle or direct calls, and place calls as requested
Manage dynamic, potentially stressful client encounters
Maintain the general appearance of the waiting room or reception area (e.g., straighten magazines, chairs)
Maintain working knowledge of office equipment (fax, copiers, phones, etc.)
Participate in service monitors and quality improvement programs
Use excellent guest relations skills in all interactions with clients, visitors, and staff
Perform additional duties and projects as assigned by leadership

Skills

Client Scheduling

Payment Collection

Insurance Verification

Client Greeting

Appointment Management

Data Entry

Customer Service

Health Records Management

BrightAI

Digitizes physical assets for legacy enterprises

About BrightAI

BrightAI transforms traditional industries by digitizing physical assets and processes using technologies like the Internet of Things (IoT), Edge AI, cloud computing, and mobile technologies. The company primarily serves legacy enterprises, helping them modernize their operations to become more competitive in the global market. By quickly integrating its solutions, BrightAI drives immediate improvements in cash flow, creating a cycle of growth and profitability for its clients. The goal is to make digital transformation accessible and affordable for a wide range of businesses.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$14.6MTotal Funding

SEEDCompany Stage

Data & Analytics, Industrial & Manufacturing, AI & Machine LearningIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Competition from tech giants like Google and Microsoft could overshadow BrightAI.

Rapid technological advancements may render BrightAI's solutions obsolete if innovation lags.

Economic downturns could reduce demand for BrightAI's digital transformation solutions.

Differentiation

BrightAI specializes in digitizing physical assets for legacy enterprises.

The company leverages IoT, Edge AI, and cloud technologies for digital transformation.

BrightAI's solutions create an EBITDA flywheel, driving growth and profitability.

Upsides

BrightAI raised $15M in seed funding to enhance its AI platform.

The rise of 5G technology benefits BrightAI's real-time asset monitoring solutions.

Growing focus on predictive maintenance boosts demand for BrightAI's AI-driven platform.

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