Clearance Agent (Noi Bai) at FedEx

Hanoi, Hanoi, Vietnam

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Logistics, Transportation, Supply ChainIndustries

Requirements

At least two (2) years of relevant work experience
Strong knowledge of customs regulations, procedures and trade compliance
Working knowledge of Microsoft Office & PC
Strong interpersonal and problem-solving skills
Willingness to work at ALS International Express Cargo Central Inspection Location – Sóc Sơn – Hà Nội

Responsibilities

Review customs documentation, including invoices, bills of lading, packing lists, and import/export permits
Send Arrival notice to Customer and follow up to receive customer decision whether to clear customs themselves or authorize FedEx to clear customs
Send Freight charge notice to Customer
Communicate and collaborate with customers, freight forwarders, and government agencies to gather necessary information, resolve inquiries, and address customs-related issues
Liaise with all regulatory bodies to facilitate the customs clearance process and resolve any issues that may arise
Stay up-to-date with changes in customs regulations, trade agreements, and tariff structures to ensure compliance and provide accurate advice to customers
Ensure accurate and timely submission of customs declarations and maintain proper documentation in compliance with organization policies and regulatory requirements
Collaborate closely with internal stakeholders, including operations, customer service, and sales teams, to ensure smooth and timely customs clearance processes
Provide exceptional customer service by proactively addressing customer inquiries, resolving issues, and ensuring customer satisfaction

Skills

Key technologies and capabilities for this role

customs clearancefreight forwardinglogistics coordinationdocumentation processingimport/export regulations

Questions & Answers

Common questions about this position

What benefits does FedEx offer to team members?

FedEx offers a total compensation and benefits package including competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Is this position remote or office-based?

This information is not specified in the job description.

What are the main responsibilities of the Clearance Agent role?

Responsibilities include reviewing customs documentation, sending arrival and freight charge notices to customers, communicating with customers and agencies, liaising with regulatory bodies, staying updated on regulations, and ensuring timely customs submissions.

What is the company culture like at FedEx?

FedEx emphasizes diversity, equity, and inclusion, leveraging diverse talents for creative solutions, and is committed to equal opportunities, career mobility, and a supportive environment as one of the best places to work.

What makes a strong candidate for this Clearance Agent position?

FedEx encourages applications even if your experience doesn't perfectly match, as you could fit this or another role, valuing diverse backgrounds and commitment to equal opportunities.

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Increased competition from GXO Logistics may impact market share.

Surcharge extensions could drive customers to cost-effective alternatives.

Divestment of FedEx Freight may cause short-term operational disruptions.

Differentiation

FedEx's DRIVE program enhances decision-making and operational efficiency.

The One-Stop Shop platform streamlines global shipping for businesses.

FedEx's electric vehicles in Singapore align with sustainability trends.

Upsides

DRIVE program could lead to cost savings and improved service delivery.

One-Stop Shop offers a competitive edge in logistics solutions.

Electric vehicles may reduce operational costs and carbon footprint.

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