[Remote] Clair Care, Manager at Clair

Remote

Apply Now

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Strong leadership experience
Excellent problem-solving skills
Passion for delivering exceptional customer service
Experience in a fast-paced, tech-driven environment
Experience with team management
Experience with strategic planning
Experience with operational excellence
Expertise in team performance metrics
Ability to troubleshoot and resolve escalated issues
Ability to analyze recurring customer issues
Ability to collaborate with cross-functional teams
Ability to develop and update documentation

Responsibilities

Lead and mentor a team of support agents
Drive the initiative as the organization moves towards a more metrics-focused approach
Foster a positive and productive team environment
Monitor team performance metrics and implement strategies for improvement
Conduct quality reviews of team tickets
Conduct regular one-on-one meetings and performance reviews
Oversee day-to-day operations of the support team
Troubleshoot and resolve escalated issues
Analyze recurring customer issues and collaborate with other departments
Support monthly banking reporting efforts
Develop and maintain internal and external support documentation
Train and educate the support team on new documentation, tools, and processes
Work closely with product, engineering, and other departments to relay customer feedback
Help identify opportunities for process improvements
Collaborate with leadership on scaling the team

Skills

Clair

On-demand wage access for employees

About Clair

Clair provides a service that allows employees to access their earned wages before the traditional payday, without any fees or interest. This service is especially useful for hourly workers and those in gig economy jobs who may need immediate access to their earnings for unexpected expenses. Clair partners with employers to integrate its service into existing HR and payroll systems, allowing employees to access their wages through a platform that includes a virtual or physical debit card. Unlike many competitors, Clair does not charge fees or interest for its wage advance service, making it an attractive option for companies looking to enhance employee financial well-being. The goal of Clair is to improve financial wellness for employees by offering a flexible solution for accessing earned wages.

New York City, New YorkHeadquarters

2019Year Founded

$43.8MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Risks

Regulation in states like Wisconsin may increase compliance costs for Clair.

TriNet's new marketplace could challenge Clair's position with integrated solutions.

Clair's consumer lending program may expose it to credit risk and scrutiny.

Differentiation

Clair offers a fee-free model for earned wage access, unlike many competitors.

Clair integrates with existing HR and payroll systems for seamless employer adoption.

Clair's partnership with Pathward supports a consumer lending program, diversifying offerings.

Upsides

Clair secured $175 million funding to expand its on-demand pay solution.

Increased EWA adoption in regulated states provides a stable market for Clair.

Clair's integration with global platforms like Oyster expands international reach.

Land your dream remote job 3x faster with AI

Try Jobo Free