Claims Specialist I
Grow TherapySalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Insurance, InsurtechIndustries
Requirements
Candidates should possess strong attention to detail, excellent organizational and time management skills, and a natural desire to solve complex issues. They should also demonstrate a commitment to maintaining the quality of work, ensuring accuracy, and meeting business, team, and individual KPIs. Furthermore, candidates are expected to be aware of current insurance guidelines, policy updates, and regulations, and to follow company guidelines and local regulations for fair and ethical claims handling.
Responsibilities
As a Claims Specialist, the individual will manage day-to-day claims activities, including claims actions, emails, and payments, while assessing and approving new claims within their settlement authority and fraud thresholds. They will handle customer inquiries regarding claims status and policy coverage through various channels, build rapport with customers to expedite resolution, and ensure all necessary documentation is collected and filed accurately. The role also involves collaborating with cross-functional teams such as Support and Quality Assurance to resolve claims efficiently and provide a customer-centric experience, as well as identifying and recommending process improvements to enhance operational effectiveness.
Skills
Attention to detail
Organizational skills
Time management
Customer service
Communication (chat, phone, email)
Collaboration
Problem-solving
Cover Genius
Embedded insurance solutions for digital platforms
About Cover Genius
Cover Genius specializes in providing embedded insurance solutions for digital platforms around the world. The company collaborates with major digital companies like Booking Holdings and Ryanair, and its services are available on popular e-commerce sites such as Amazon and eBay. Cover Genius simplifies the integration of insurance products into the purchasing process through a single API, making it easier for its partners to offer insurance at the point of sale. This approach allows customers to access tailored insurance options, including travel protection and extended warranties, without any hassle. Unlike many competitors, Cover Genius focuses on embedding insurance directly into the user experience, which enhances customer satisfaction and streamlines the buying process. The goal of Cover Genius is to provide comprehensive and customized insurance solutions that not only meet the needs of end-users but also support the growth of its partners' businesses.
Key Metrics
New York City, New YorkHeadquarters
2013Year Founded
$235.4MTotal Funding
SERIES_ECompany Stage
Fintech, Financial ServicesIndustries
501-1,000Employees